Getting a Price & Starting the Sale

Swappie currently buys the following devices:

• iPhone 12 and newer models (for example iPhone 12, 13, 14, 15, 16 and the latest versions)
• iPads (you’ll find the models we accept in our sales form)

We do not buy Android devices, MacBooks, Apple Watches, AirPods, or other accessories.

We do not buy iPhone models older than iPhone 12.

No. Swappie only buys iPhones (iPhone 12 and newer) and iPads (the models shown in our sales form). We currently do not accept Android phones, MacBooks, Apple Watches, or other devices.

Swappie buys:

• iPhone 12 or newer
• Both functional and broken iPhones
• Fully working iPads (visual wear is fine, but we can’t buy iPads with functional faults yet)

Swappie does not buy:

• Android devices, MacBooks, Apple Watches, AirPods, or other accessories

Swappie does not buy devices that are:

• MDM-locked linked to a company or school system
• SIM-locked linked to a specific network provider
• Activation-locked with Find My still enabled
• Blacklisted 
• eSIM-only iPhones (eSIM-only iPads are accepted)

Make sure any network, MDM and iCloud locks/restrictions are removed before sending your device, or we won’t be able to complete the sale.

Selling your device to Swappie is simple and fully online:

• Get a Quote: Choose your device model and answer a few questions to get an instant valuation.
• Lock in the Price: If you’re happy with the initial estimate, lock it in for 14 days.
• Send Your Device: Use our free shipping label or request a free shipping kit (shipping kits are currently available for iPhones only).
• Inspection: We inspect your device to confirm its condition. Inspection may take up to 3 business days.
• Get Paid: If everything checks out, payment will be issued within 1–3 business days. Please note that it may take up to 5 business days for the funds to appear in your account, starting from the day Swappie issues the payment.

If your device’s condition differs from your description, we’ll send you a revised price offer first. You can accept or reject the new offer. If you accept it, we will process the payment. If you reject it, the device will be returned to your home address, free of charge.

You’re welcome to sell your device to Swappie if you are currently located in any of the following countries:

Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Austria, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, and Sweden.

To complete the sales form accurately:

• On your iPhone or iPad, go to Settings > General > About to confirm the correct model and storage capacity.
• Inspect your device 
• • Remove your case and screen protector.
  • Wipe the screen, sides and back of your device.
  • Check the device under good lighting to assess visual flaws like scratches, dents, or cracks on the screen and body.
• Answer questions about your device’s condition — whether the screen is cracked, the battery is healthy, or if the device has been water damaged.

Double-check your contact and payment details before submitting the form.

Providing accurate info helps prevent changes to your offer after inspection.

Your price estimate depends on:

• The device model and storage size
• Whether the device functions normally
• Battery condition (especially if it’s below 85%)
• Physical condition: cracks, dents, scratches

Important: Swappie does not buy any devices that are MDM-locked, SIM-locked, or still have the Find My feature enabled.

Swappie does not accept SIM-locked or MDM-locked devices, so it’s important to check these settings before selling it.

To check for a SIM-lock (iPhone only):

• Insert a SIM card from a different carrier
• If your device shows signal and allows calls, it’s unlocked
• If not, it’s SIM-locked and cannot be sold to Swappie

The SIM-lock can be removed by contacting your network provider. 

To check for an MDM-lock:

• Go to Settings > General > VPN & Device Management

If your device shows that it’s “Supervised” or managed by an organization, it’s MDM-locked

The MDM-lock can be removed by contacting the company running the Device Management.

Yes, as long as your answers on the online form match the condition of your device. 

If the device turns out to be in a different condition upon arrival to Swappie, we’ll update your price offer and explain the changes before proceeding with any payments.

After submitting your sales form, you have 14 days to ship us your device. If the device is shipped within this timeframe, your price estimate will remain valid—provided the device matches the condition described in the form.

If the condition differs, a revised price will be offered after inspection.

In cases where there is an unusually long delay with receiving your sales kit, contact our customer service.

Before shipping your iPhone, make sure to write down its IMEI number. We don’t ask for an IMEI number when you sell an iPad. Here’s how to find it:

iPhone settings:

• Open Settings > General > About.
• Scroll down to locate the IMEI number. (You may also see EID, MEID, or ICCID listed.)

SIM tray:

• If the tray hasn’t been replaced, you’ll find the IMEI number printed on it.

Check your receipt:

• The IMEI number is often printed on the original purchase receipt.

You can find this information directly in your device’s settings:

• Go to Settings > General > About
• Under Model Name, you’ll see your device’s model
• Scroll down to see the Storage Capacity

Make sure to select the exact device model and correct storage capacity when filling out the sales form to avoid any unexpected price changes after inspection.

If your iPhone doesn’t turn on, you can look up the model and storage by entering its IMEI on an IMEI-checking website. The IMEI is usually found on the original receipt, SIM tray, or Apple box.

If you entered incorrect information, your sale is still valid—our technicians will simply adjust the offer based on the actual model and storage capacity.

Before sending in your device, make sure Find My has been turned off. This is part of Apple’s security system, and as long as it is active, the device is locked to your personal Apple ID. We cannot process your sale until Find My has been turned off.

Here’s how to do it:

• Go to Settings > [Your Name] > Find My
• Turn off Find My
• Enter your Apple ID password to confirm

If your device doesn’t turn on,  you can turn off Find My remotely using iCloud:

• Go to iCloud.com and log in with your Apple ID.
• Click Find My from the home screen.
• Select All Devices at the top and choose the device you want to remove.
• Ensure the device is offline before proceeding.
• Click Remove This Device.

The SIM-lock can be removed by contacting your network provider.
The MDM-lock can be removed by contacting the company running the Device Management.

To safely erase your personal data before sending your device to Swappie:

• Go to Settings > General > Transfer or Reset iPhone (or iPad)
• Tap Erase All Content and Settings
• If Find My is enabled, you’ll be asked to enter your Apple ID and password to proceed

If your device uses an eSIM, make sure to also select the option to erase the eSIM profile when prompted.

This process fully wipes your device—removing apps, photos, personal info, and settings—restoring it to factory condition.

No worries! In compliance with GDPR (The General Data Protection Regulation) , we run a certified software-based wipe on every device before starting any inspection. Your data is completely erased before the device is accessed.

You should receive an email confirmation shortly after submitting the sales form. If you haven’t:

• Check your Spam or Promotions folders
• Make sure you used the correct email address
• If you used PayPal, the confirmation might have gone to the email address connected to your PayPal account

Still no email? Contact our customer support and provide your full name, device model, and email used in the form.

If you haven’t yet sent your device to Swappie, no action is needed on your side. Simply don’t proceed further with sending us your device, as the sales form isn’t binding.

If you are receiving too many reminder emails, you can contact Customer Support and we will close the sale completely, to stop any further reminders.

No worries! If you haven’t shipped your device yet, just submit a new sales form with the correct details. The original form isn’t binding.

If your device has already been sent, our technicians will inspect it and update the price based on the actual model and current market value. If the new offer doesn’t meet your expectations, you can always request for your device to be returned free of charge.

Changes before sending your device to Swappie:

Simply fill out a new sales form with the correct details. The old one isn’t binding.

Requesting a change after having sent your device to Swappie:

Contact our Customer Support using the same email address you submitted in the original form. For security, we may ask for identity verification (e.g., date/place of birth, nationality).

Yes! You can sell several devices in one go. Just submit a separate sales form for each device. You’ll receive a sales kit or shipping label for each device. Important! Do not ship two or more devices in the same parcel. This may pose a serious safety hazard while in transit.

To receive a quote, you’ll need to complete a separate sales form for each device. Here’s how to ensure accurate assessments:

• Identify your device: Go to Settings > General > About to check the correct model and storage capacity.
• Inspect under good lighting: Examine your device closely to spot any visual flaws like scratches, dents, or cracks on the screen or body.
• Answer condition questions honestly: Indicate whether the device has screen damage, battery health issues, water exposure, or any other functional problems.

Unfortunately, you can only sell a device to us as a private individual.

No. We don’t currently provide this.