How can we help?

Search our help center or ask a question.

Manage your order or sale in MySwappie.

Browse topics

Before Buying FAQsBuying refurbished – what you need to know What does “refurbished” mean? A refurbished phone is a pre-owned device that has been professionally repaired, tested, and cleaned to ensure it works like new. Unlike a typical second-hand phone, a refurbished phone from Swappie goes through a rigorous inspection by our in-house technicians, so you can

Device TroubleshootingUnknown Part My phone is showing a “Part Not Recognized” message—what does it mean? This message appears because a part of your iPhone—such as the battery, screen, or camera—was replaced during refurbishment. Apple restricts component verification to its own repair network, so any replacement done outside of Apple’s authorized service centers will trigger this notification.

Payments & RefundsPayment Options What payment methods does Swappie accept? Swappie supports major debit/credit cards, Apple Pay, PayPal, and Klarna for secure and convenient transactions. Can I pay for my Swappie iPhone in installments? Yes, Swappie offers installment payments through Klarna. Simply select “Installment purchase with Klarna” at checkout for flexible payment options. For any Klarna-related inquiries,

Track & Manage OrderTracking and Delivery Making Changes to My Order

Warranty & Return InfoReturns & Refunds How do I return my device to Swappie? You can return your device for a full refund within 14 to 30 days of receiving it, depending on your country. All included accessories and packaging should be returned. You may handle and inspect the device as you would in a store to establish

Why is my iPhone showing a “Part Not Recognized” or “Unknown Part” message?If your iPhone shows a message like “Part Not Recognized” or “Unknown Part” in the Parts and Service History section (Settings > General > About), don’t worry – this is completely normal. This message appears because a part of your iPhone – such as the battery, screen, or camera – was replaced during refurbishment. The

More ways we can help

Return Device Get Service Contact us