This message appears because a part of your iPhone—such as the battery, screen, or camera—was replaced during refurbishment. Apple restricts component verification to its own repair network, so any replacement done outside of Apple’s authorized service centers will trigger this notification.

Rest assured, this does not affect your phone’s performance or functionality in any way. Swappie uses only high-quality, rigorously tested parts to ensure your device works reliably and meets our strict quality standards.

The message will disappear from your lock screen after 4 days and from settings after 15 days. If you experience any issues, Swappie’s warranty has you covered.

Learn more.

If your iPhone is displaying a “Battery Not Recognized” message, don’t worry—your battery is functioning perfectly. This message appears because Apple only allows its own service providers to replace batteries without triggering a notification.

At Swappie, we use brand-new, high-quality batteries that are thoroughly tested by our experts and meet all relevant industry standards for safety and performance. You can count on your battery to be reliable, long-lasting, and ready for everyday use. 

This message will disappear from your lock screen after 4 days and from settings after 15 days. If you experience any battery-related issues, Swappie’s warranty has you covered.

Learn more.

This message appears because a part of your iPhone—such as the battery, screen, or camera—was replaced during refurbishment. Apple restricts component verification to its own repair network, so any replacement done outside of Apple’s authorized service centers will trigger this notification.

Rest assured, this does not affect your phone’s performance or functionality in any way. Swappie uses only high-quality, rigorously tested parts to ensure your device works just as well as an original Apple component.

The message will disappear from your lock screen after 4 days and from settings after 15 days. If you experience any issues, Swappie’s warranty has you covered.

Learn more.

No, nothing is wrong with your phone! This message appears when the back glass was replaced during refurbishment. Since Apple limits certain types of repairs to its own service network, your iPhone may display this notification.

This message does not affect performance, durability, or functionality. Swappie ensures all repairs meet the highest quality standards through our 52-step refurbishment process, using rigorously tested components.

To remove this message:

• Open Settings.
• Tap Finish Repairing Your Back Glass.
• Select Start Again and Finish Repair.
• Your phone will restart, and the message will disappear.

You can also find more details about replaced parts in Settings > General > About (for iOS 15.2 or later).

Learn more.

Warning messages for replaced parts will automatically disappear over time:

• Lock screen and notification center: Message disappears after 4 days.
• Settings menu: Message disappears after 15 days.

These warnings do not affect your phone’s performance—they are simply Apple’s way of informing you that a component has been replaced outside of their authorized network. If you have any concerns, Swappie’s warranty is here to help.

Learn more.

If your phone won’t turn on, try these steps:

1. Charge it for at least an hour using a different cable and adapter if possible.
2. Perform a force restart:
   • Press and release Volume Up
   • Press and release Volume Down
   • Press and hold the Power button until the Apple logo appears.

If the issue persists, it may require repair—contact Swappie Warranty support.

A boot loop can be caused by a software issue or hardware malfunction. Try the following:

• Force restart your phone (steps above).
• Update or restore via iTunes by connecting your phone to a computer.

If the issue persists, Swappie’s warranty is here to help.

If you just started using your iPhone and are installing apps or transferring data, some heating is normal. The device is working hard during setup, and the temperature should go down shortly after it’s complete.

iPhones can overheat due to excessive usage, high-performance apps, or exposure to direct sunlight. Try these fixes:

• Close unused apps running in the background.
• Turn off Bluetooth and Wi-Fi when not needed.
• Reduce screen brightness and avoid using your phone in hot environments.

If overheating persists, it may indicate a hardware issue that Swappie can inspect under warranty.

Unexpected shutdowns could be caused by:

• A battery issue—check battery health in Settings > Battery > Battery Health.
• Software glitches—update iOS and reset settings (Settings > General > Reset > Reset All Settings).

If the problem persists, contact Swappie Warranty support

Common causes of slow performance:

• Too many background apps—close unused apps.
• Low storage space—delete unnecessary files.
• Software issues—restart your device and check for updates.

If performance remains sluggish, a factory reset or warranty repair may be needed.

Disabling Find My iPhone is necessary before selling, trading in, or returning your device for repair. Here’s how you can do it:

Disable Find My iPhone on your device

• Open Settings.
• Ensure that Stolen Device Protection is deactivated
  • Go to Settings > Face ID & Passcode (or Touch ID & Passcode, depending on the model).
  • Enter your device’s passcode.
  • Turn off the Stolen Device Protection option.
• Tap [Your Name] (Apple ID) at the top.
• Select Find My.
• Tap Find My iPhone and toggle it off.
• Enter your Apple ID password when prompted to confirm the change.

If the Find My iPhone button is grey and cannot be clicked, you will need to deactivate Stolen Device Protection.

If you no longer have access to your iPhone (e.g., it’s lost, broken, or already sold), you can disable Find My iPhone remotely using iCloud:

• Go to iCloud.com and log in with your Apple ID.
• Click Find My from the home screen.
• Select All Devices at the top and choose the iPhone you want to remove.
• Ensure the device is offline before proceeding.
• Click Remove This Device.

Important: Make sure you select “Remove This Device” instead of “Erase This Device”. Erasing the device does not disable Find My iPhone. If you have already selected Erase This Device, you must cancel the erasure request before you can remove the iPhone.

1. Go to Settings > Face ID & Passcode (or Touch ID & Passcode, depending on the model).

2. Enter your device’s passcode.

3. Turn off the Stolen Device Protection option.

Once this feature is deactivated, the Find My iPhone option will become available for deactivation.

You can reset your password by visiting Apple’s official password reset page and following the instructions.

Please note that Swappie’s Customer Support is unable to assist with Apple ID-related issues.

If your iPhone’s battery is draining quickly, it may be due to software settings, background activity, or battery health. Here’s how you can troubleshoot and extend your battery life:

1. Check Battery Health – like all rechargeable batteries, iPhone batteries gradually lose capacity over time with regular use. To check your battery’s condition:

• Go to Settings > Battery > Battery Health & Charging
• Look at the Maximum Capacity percentage. A battery is considered to be in optimal condition when this value is above 80%. A lower percentage means the battery holds less charge than when it was new, which can lead to faster draining.

2. Manage Background Activity – some apps consume power even when you’re not using them. Disable background activity for unnecessary apps:

• Open Settings > General > Background App Refresh
• Toggle off apps that don’t need to run in the background.

3. Optimize Display & Power Settings

• Reduce screen brightness or enable Auto-Brightness in Settings > Display & Brightness.
• Enable Low Power Mode when the battery is running low (Settings > Battery > Low Power Mode). Your device may then charge slowly or up to 80% first, before the optimisation has been completed. 

4. Update Your Software – a recent iOS update may temporarily increase battery drain, but keeping your software up to date ensures battery optimizations.

• Go to Settings > General > Software Update and install any available updates.

5. Restart Your iPhone – restarting your phone can stop background processes that might be using excessive power.

If your battery continues to drain abnormally despite following these steps, it may be a sign of a hardware issue. You can send your device to Swappie’s warranty service for inspection.

This may indicate a calibration issue. Try:

• Draining the battery completely, then charging it to 100% without interruption.
• If this persists, you can send the device to Swappie’s warranty service for inspection.

• Clean the charging port with a soft-bristled toothbrush.
• Try using a different charging cable and adapter.
• Check if optimized Charging is active, and deactivate it.

If charging remains slow, the battery may require replacement. You can send your device to Swappie’s warranty service for inspection.

If your iPhone is shutting down unexpectedly despite showing battery charge, the issue could be caused by software conflicts or battery health problems. Here’s how you can troubleshoot the issue:

1. Update Your iPhone’s Software – ensure your device is running the latest iOS version.

• Go to Settings > General > Software Update and install any available updates.

2. Reset Your Settings – sometimes, a settings conflict can cause shutdowns.

• Go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings (this won’t delete your data).

3. Perform a Factory Reset – if the problem persists, resetting your iPhone can help eliminate deeper software conflicts.

• Back up your data first by going to Settings > Apple ID (Your Name) > iCloud > iCloud Backup > Back Up Now.
• Then, reset your device: Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.

If your iPhone continues to turn off unexpectedly even after following these steps, it could be a sign of a failing battery or other hardware issues. In this case, we recommend sending your phone to Swappie’s warranty service for further inspection.

If you’re experiencing poor call quality, the issue could be caused by network problems, microphone or speaker issues, or software conflicts. Try the following steps:

• Check your network signal: If your signal is weak, move to an area with better reception or try switching between Wi-Fi and mobile data for calls.
• Remove phone accessories: Cases or screen protectors may block the microphone or speaker. Remove them and see if the issue improves.
• Clean your microphone and speaker: Dust and debris can block sound. Use a soft-bristled brush (like a toothbrush) or compressed air to gently clean them.
• Disable Bluetooth: If your phone is connected to a Bluetooth device, disconnect it, as it may be interfering with audio.
• Restart your phone: A quick restart can resolve temporary glitches.
• Update your software: Ensure your iPhone is running the latest iOS version by going to Settings > General > Software Update.

If the issue persists, it may be a hardware problem covered under Swappie’s warranty.

If your microphone isn’t working properly, you may notice that people can’t hear you clearly during calls or when recording voice messages. Here’s how to troubleshoot:

• Check for obstructions: Remove any phone cases or accessories that may be covering the microphone.
• Clean the microphone: Dust and dirt can block sound. Use a soft-bristled brush or compressed air to gently clean the microphone opening. Avoid sharp objects or water, as they may cause damage.
• Test the microphone:

1. Open the Voice Memos app and record a short message.
2. Play it back to check if the microphone is picking up sound properly.

• Check for app-specific issues: If the microphone works in some apps but not others, the issue may be related to the app itself.
• Restart your iPhone: A quick restart can help fix temporary glitches.
• Update your software: Go to Settings > General > Software Update and install any available updates.

If your microphone is still not working after these steps, it may require a repair under Swappie’s warranty.

Start by identifying which speaker is affected:

• Bottom speaker (for music, videos, ringtones)
• Earpiece speaker (for hearing during phone calls)

Then, try the following steps:

• Check Silent Mode & Do Not Disturb
  • Make sure Silent Mode is off (via the side switch or Action button).
  • Swipe down from the top-right corner and turn off Do Not Disturb in Control Center.
• Remove Obstructions
  • Take off any case, screen protector, or film.
  • Check for dust or debris in the speaker openings and gently clean with a soft, dry brush.
• Test the Speaker
  • Go to Settings > Sounds & Haptics, and move the Ringtone and Alerts slider.
  • If you don’t hear anything or the volume icon is dimmed, the speaker may require service.
• Make a Test Call
  • Call someone and switch to speakerphone.
  • If the sound is still poor or missing, it could be a network issue—try again later or in a different area.

If none of these steps resolve the problem, the issue may be hardware-related. You may be eligible for a repair under Swappie’s warranty.

If your iPhone’s touchscreen is completely unresponsive, try these troubleshooting steps:

• Restart your iPhone: A quick restart can sometimes resolve temporary software glitches.
• Reset settings: Go to Settings > General > Reset > Reset All Settings. This will not delete your data but will restore default system settings.
• Factory reset your iPhone: If the problem persists, perform a full reset by going to Settings > General > Reset > Erase All Content and Settings. Before doing this, back up your data via iCloud (Settings > Apple ID > iCloud > iCloud Backup > Back Up Now).
• Remove any screen protectors or cases: These may interfere with touch sensitivity. Test your screen without them.

If none of these steps resolve the issue, it could be a hardware problem. You may be eligible for a repair under Swappie’s warranty.

If your screen shows discoloration or lines, this could indicate a screen defect or internal damage. Here’s what you can do:

• Restart your phone to check if the issue is temporary.
• Check for software updates (Settings > General > Software Update)—sometimes, display issues can be fixed with an update.
• Inspect for physical damage: If your phone has suffered a fall, impact, or pressure, the screen may be damaged internally.

Important Warranty Information

• If your phone was physically damaged after delivery (e.g., dropped or impacted), this is considered user-inflicted damage and is not covered by Swappie’s warranty. In this case, we recommend seeking local repair options, as Swappie does not offer repair services for out-of-warranty devices.
• However, if you received your phone with screen defects, you must report the issue within 72 hours of delivery for assistance.

If your phone has no visible damage but continues to display screen issues, you may be eligible for warranty service. Please follow the warranty process through MySwappie to request assistance.

If your touchscreen responds sluggishly or lags, try the following fixes:

• Check for software updates: Go to Settings > General > Software Update and install any available updates.
• Close background apps: Running too many apps at once can slow down performance. Swipe up from the bottom (or double-click the Home button on older models) and close unnecessary apps.
• Reset settings: If lagging persists, go to Settings > General > Reset > Reset All Settings.
• Factory reset as a last resort: If nothing else works, you can reset your device by going to Settings > General > Reset > Erase All Content and Settings (make sure to back up your data first via iCloud > iCloud Backup).
• Remove any screen protectors or cases: They might reduce touch sensitivity.

If the issue persists, this might be caused by a hardware problem. Swappie’s warranty may cover repairs if needed.

If your iPhone is struggling to detect a network signal, it could be due to network provider issues or a hardware problem. Try the following steps to restore your connection:

• Toggle Airplane Mode: Turn Airplane Mode on and off to refresh your network connection. (Settings > Airplane Mode)
• Check for Carrier Updates: Go to Settings > General > About and see if an update is available for your carrier settings. 
• Restart Your iPhone: A simple reboot can help reconnect to the network.
• Contact your network provider: Check for local service issues. You can also request a new SIM card and test it on your device.

If your network provider confirms there is no issue on their end, you may need a warranty service. Please follow the process through MySwappie for assistance.

Frequent Wi-Fi disconnections can be caused by router issues, software glitches, or hardware problems. To fix this:

• Restart your router and iPhone: Power off both devices, wait a few seconds, and turn them back on.
• Forget and Reconnect to the Wi-Fi Network: Go to Settings > Wi-Fi. Tap your Wi-Fi network, then Forget This Network. Reconnect by entering your Wi-Fi password
• Check for Software Updates: Go to Settings > General > Software Update and install any available updates.

If the issue persists despite these steps, your iPhone may have a hardware problem. You can request warranty service through MySwappie for further assistance.

If your iPhone isn’t connecting to mobile data, try these troubleshooting steps:

• Ensure Mobile Data is Enabled: Go to Settings > Cellular and confirm that Cellular Data is turned on.

• Toggle Airplane Mode: Turn it on and off to refresh your connection.
• Restart Your iPhone: This can help reset the network settings.
• Check for Carrier Updates: Go to Settings > General > About and install any available carrier updates.
• Reset Network Settings: If the issue persists, reset your network settings (Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings).
• Contact your network provider: Check for local service issues. You can also request a new SIM card and test it in your device.

If your provider confirms no issues on their end, your iPhone might have a hardware problem. In this case, warranty service may be needed—please request assistance through MySwappie.

App crashes or freezing can be frustrating. Try the following steps to resolve the issue:

• Update your apps to the latest version.
• Check for known issues with the app you’re trying to use (e.g. on the App Store or the developer’s website).
• Restart your iPhone.
• If a specific app keeps crashing, uninstall and reinstall it.
• Check for a software update for your iPhone and install it if available.

Persistent issues with multiple apps might require a deeper look into the iPhone’s software or hardware. If the issue continues then we recommend you activate your warranty service to send us your phone.

If Snapchat is not working on your iPhone, it is not due to an issue with the phone itself. Instead, Snapchat may have blocked the device rather than the user.

Why is my device blocked from Snapchat?

Many companies, including Apple, Meta, and Google, enforce bans for policy violations. However, instead of blocking individual user accounts, Snapchat may block the device itself. This is a setting controlled by Snapchat, and Swappie has no control over it.

What should I do?

Contact Swappie Customer Support and let us know about the issue.

Reach out to Snapchat Support and:

• Explain the situation.
• Provide proof of purchase to confirm that you’re the new owner of the device.
• Request that they unblock the device so you can use Snapchat.

If Snapchat cannot unblock your device, Swappie offers two options:

• Exchange the device: You can return it to Swappie’s warranty department, and we will exchange it internally for another device.
• Return for a full refund: You may also return the phone for a refund if it is within the return period.

Please contact Swappie’s customer support if you would like to proceed with an exchange or return.