Return or repair your device
Whether you want your money back or your device fixed, both start the same way: in MySwappie.
Not sure it's broken? Many issues are fixed with a restart or a settings change.
Try troubleshooting firstStart in MySwappie
Log in with the email you used to order, no password needed. Open your order and you'll see two buttons:
Repair
Something isn't working
We fix or replace it under warranty. Available for as long as your warranty is valid.
Return
Log in to MySwappieYou want a refund
Send the device back for your money. Available for 30 days after delivery in Ireland.
Didn't work?
If you couldn't log in, or the button for your device wasn't available, contact us and we'll start the claim for you.
- Logging in uses the email address on the order. Check for typos or an older address.
- Devices with an open case already can't be selected again.
What happens next
Same for repairs and returns.
- Answer a few questions about your deviceThe more precise you are, the faster our technicians find the fault.
- Turn off Find My and back up your dataWe can't start work while Find My is on, and we can't recover data afterwards.
- Pack it and use the shipping label we send youLeave out cases, chargers and cables. Don't use your own shipping method.
- Track it in MySwappieRepairs are usually done within 10 business days of arrival. Refunds land 1–5 business days after inspection.
Want the details first?
What the warranty covers, what it doesn't, return conditions and refund timings are all in Warranty & return info.