Question 1

Can I track my order or sale?

Accepted Answer

You can always follow the progress of your transaction in MySwappie. Once your order is shipped, you’ll receive a tracking link by email. You can also log in to MySwappie to see whether your order status is “Processing” or “Shipped” and click “Track your shipment” to monitor delivery.

Question 2

How can I get service for my device?

Accepted Answer

Start your warranty service by visiting Swappie’s service form. After entering your information, you’ll get a label and instructions on how to send your device to them for service.

Question 3

How can I sell my device to Swappie?

Accepted Answer

Swappie lets you get a price quote and start a sale in seconds. Go to their sell page, choose your iPhone model, answer a few questions and follow the instructions to complete the sale online.

Question 4

Can I trust Swappie?

Accepted Answer

Yes. Swappie is a legitimate company that has served over two million customers since 2016. It offers a comprehensive warranty and leads the refurbished electronics space with top‑rated quality and trust.

Question 5

What does “refurbished” mean?

Accepted Answer

A refurbished phone is a pre‑owned device that has been professionally repaired, tested and cleaned to ensure it works like new. Every Swappie phone goes through a rigorous inspection by in‑house technicians, so it’s fully functional, reliable and comes with a warranty.

Question 6

What are Swappie’s condition grades?

Accepted Answer

Swappie offers four appearance‑based grades, and every phone is fully tested, unlocked and works like new. Premium looks brand‑new and includes 100 % battery health. Excellent may have tiny scratches but no noticeable marks. Very Good has visible signs of wear, such as scratches or small dents. Fair shows heavier wear, with deeper scratches or dents.

Question 7

Are Swappie phones waterproof?

Accepted Answer

Because the devices are refurbished, Swappie cannot guarantee that their original IP67 or IP68 water‑resistance ratings still apply. To avoid liquid damage, keep your phone away from water—water damage is not covered by the Swappie warranty.

Question 8

Do Swappie phones come with accessories?

Accepted Answer

Every Swappie phone comes in a Swappie‑branded box with a charging cable (Lightning‑to‑USB for iPhone 14 and older, USB‑C for iPhone 15 and newer) and a SIM tray ejector tool. Headphones are not included for hygiene reasons. Charging adapters aren’t included but can be purchased separately. Additional accessories such as cases, chargers and Swappie Care can be added at checkout.

Question 9

Does my Swappie purchase include a warranty?

Accepted Answer

Yes. Every Swappie phone comes with a 12‑month Swappie Warranty™, giving you peace of mind with fast repairs and replacements if any covered faults arise.

Question 10

Can I return my phone if I change my mind?

Accepted Answer

If you change your mind, you can return your phone within 14 to 30 days (depending on your country), provided it’s in its original condition with all accessories and packaging.

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