A refurbished phone is a pre-owned device that has been professionally repaired, tested, and cleaned to ensure it works like new. Unlike a typical second-hand phone, a refurbished phone from Swappie goes through a rigorous inspection by our in-house technicians, so you can trust it’s fully functional, reliable, and comes with a warranty—just like buying new, but more sustainable and affordable!

Swappie offers four condition grades based on appearance, but every phone is fully tested, unlocked, and works like new:

• Premium – Looks brand new with no scratches and at least a 95% battery health.
• Excellent – May have tiny scratches but no noticeable marks.
• Very Good – Has visible signs of wear, like scratches or small dents.
• Fair – Shows heavier wear, with deeper scratches or dents.

No matter the condition, all Swappie phones are fully functional, rigorously tested, and come with a warranty for peace of mind!

Swappie’s Premium Series represents the highest standard of refurbished iPhones, offering exceptional quality and performance. Here’s what makes it stand out:

• Like-New Condition – A Premium Series phone looks brand new, with no visible signs of use.
• 95% Battery Health – Equipped with a high-quality battery, ensuring maximum lifespan and top performance, just like a new device.
• Buyback Guarantee – When you’re ready for an upgrade, Swappie guarantees to buy back your Premium phone—whether it’s been one month or a year. The amount offered depends on the phone’s condition at the time.

Sustainable Choice: Premium Series devices deliver a like-new experience while generating 78% less CO₂e emissions than new phones.

For buyback inquiries, contact our customer support, and we’ll guide you through the process.

We’re proud to offer some of the highest battery standards in the refurbished iPhone market. Every Swappie phone comes with a battery that has at least 86% capacity, carefully tested to ensure reliable, long-lasting performance in everyday use.

For those who want maximum peace of mind, many models are also available with a Premium Battery — a brand-new battery installed and tested by our in-house professionals, meeting strict quality standards and delivering 100% battery health for even greater power and longevity.

Since our phones are refurbished, we cannot guarantee that their original IP67 or IP68 water resistance is still valid. To avoid liquid damage, we recommend keeping your phone away from water—this includes swimming, showering, and exposure to high-pressure water.

Important: Water damage is not covered by the Swappie Warranty, as moisture can cause long-term internal damage. To keep your phone in top condition, it’s best to keep it dry!

Yes! Every Swappie phone comes in a Swappie-branded box with a charging cable (Lightning-to-USB for iPhone 14 and older, USB-C for iPhone 15 and newer) and a SIM tray ejector tool.

What’s not included?

Charging adapters and headphones aren’t included but can be purchased separately.

Want extras?

You can add accessories like charging adapters, wireless chargers, protective cases, tempered glass, and Swappie Care at checkout.

For a full list, check out our website: Swappie.com.

Choosing the right iPhone depends on your needs and budget. Here’s a quick guide to help you decide:

• Best budget option – Find iPhones under €400 for an affordable yet reliable choice.
• Longest battery life – Opt for an iPhone with a 100% new battery for maximum performance.
• Fastest delivery – Need a phone ASAP? Check out our ready-to-ship models.
• Best for teenagers – Compact, durable models ideal for everyday use.
• Best camera – Look for Pro models with advanced camera systems.
• More storage – If you take lots of photos or videos, choose an iPhone with 256GB or more.
• Like-new condition – Our Premium series offers iPhones that look brand new with at least 95% battery health.

Still unsure? Use our iPhone comparison tool to find your perfect match. Check out our full selection at Swappie.com!

Choosing refurbished AirPods allows you to access premium audio performance at a more accessible price point. You get:

• Verified sound performance
• Fully functional features like ANC
• Professional cleaning and quality checks
• Warranty protection
• A more sustainable choice

The AirPods are professionally refurbished and pass through Swappie’s stringent quality verification before reaching you.

At Swappie, we stand behind every product with our Swappie Quality Guarantee. This means that we verify performance, sound integrity, and overall functionality to ensure the product delivers the experience you expect. If a product does not meet our performance requirements, it does not pass our quality control.

We understand that sound quality is the most important factor when buying AirPods. That’s why every pair of AirPods undergoes performance verification to ensure the internal drivers maintain factory-grade frequency accuracy.

All AirPods are thoroughly cleaned and sanitized before resale. Acoustic mesh components are cleaned to restore proper airflow and sound clarity. This ensures both hygiene and optimal sound performance.

Battery performance is checked as part of our quality verification process. Units must meet functional battery standards to be approved for sale. If the battery does not perform within acceptable limits, the product does not pass our quality control. Additionally, Swappie’s warranty gives you peace of mind in case any issues arise.

Yes. All core features such as Active Noise Cancellation, Transparency Mode, and Spatial Audio are tested for proper functionality.

Absolutely. Swappie’s quality verification ensures the internal hardware maintains the clarity and frequency precision needed for detailed listening experiences, including music, podcasts, and calls.

All AirPods are factory reset and cleared before resale. They are delivered ready to pair with your device. You will not receive a product that is locked to a previous user.

Swappie accepts a variety of payment methods to make your purchase easy and secure. These may include:

• Major debit & credit cards
• Apple Pay & PayPal
• Local payment options, such as MobilePay, Swish, iDeal, Bancontact, Blik, and more, depending on your country
• Klarna (available in select countries) for flexible payment options

For the most up-to-date payment methods in your country, visit your local Swappie website at Swappie.com.

Yes! Swappie offers installment payment options through Klarna and PayPal in select countries. Simply choose “Instalment purchase with Klarna” or “PayPal instalment/pay later” at checkout.

For more details, please check directly with Klarna Support or PayPal Support.

Availability may vary by country, so visit Swappie.com for local options.

If your chosen iPhone is immediately available, we typically process orders within 1-2 business days. If the phone is still in refurbishment, it may take a little longer.

You can check the estimated processing time on the product page, just above the “Add to Cart” button.

Delivery times vary based on your location and the shipping method you choose at checkout. The estimated delivery time will be clearly shown during checkout and in your order confirmation email.

Once your order is shipped, you’ll receive an email with a tracking link. Be sure to check your spam folder, just in case!

Track your order via MySwappie

You can also track your order through the MySwappie self-service portal:

• Log in to MySwappie.
• Check your order status:
• “Processing” → We’ve received your order and will ship it soon.
• “Shipped” → Your order is on its way! You’ll see your courier details and tracking number.
• Click “Track your shipment” to monitor your delivery.

Please note that some couriers (e.g., DHL Parcel) may not update tracking information daily.

We know you’re excited to receive your iPhone, and we’re here to help if your order takes longer than expected!

• Check your tracking link – You’ll receive this via email once your order ships. Updates may not appear daily.
• Contact the courier – They can provide delivery updates or start an investigation if needed.
• Reach out to Swappie – If you need further assistance, our Customer Service team is happy to help.
• Lost package? – Contact Swappie’s Customer Support and we’ll start an investigation with the courier.

Reminder: Delivery times are in business days, excluding weekends and public holidays.

Yes! All devices you purchase from Swappie come with a legal guarantee. This means that if your device has a defect that was present at the time of delivery, you have the right to have it repaired, replaced, or refunded, depending on the circumstances.

In addition to the legal guarantee, Swappie provides a 12-month Swappie Warranty™, a voluntary extra benefit that covers faults according to the terms we set. This warranty starts from the date of your purchase. It covers any detected faults, and we will take care of the repairs.

What does the Swappie Warranty™ cover?

• Fast repairs – We start fixing your phone within 24 hours of receiving it.
• Device replacement – If a repair isn’t possible, we’ll replace your phone with a matching model that has the same condition and storage capacity as your original device.

What’s not covered?

• Accidental damage (e.g., drops, water damage)
• Normal wear and tear, including battery degradation
• Unauthorized repairs or tampered serial numbers

Hassle-free process

If your phone needs a warranty repair, simply fill out our warranty form and send it to us using the provided shipping label. We’ll handle the rest! Repairs typically take around 10 business days.

Absolutely! We want you to feel confident in your purchase. You can return your device for a full refund within 14 to 30 days of receiving it, depending on your country. The phone must be in its original condition, with all accessories and packaging included, allowing for normal handling to inspect the device as you would in a store.

How do I return my device?

• Fill out the Returns Form – Available on our website.
• Ship it back – Follow the instructions provided after submitting the form.
• Get your refund – Swappie will issue your refund within 14 days from the date you notify us of your withdrawal and once you have handed the return to the shipping company. The payment will appear in your account within approximately 5 business days from Swappie’s payment

Swappie accessories (e.g. cases, tempered glass, etc) are not covered by a warranty, but you can return them within 14 or 30 days, as long as they haven’t been used.

Note: This does not apply to Airpods purchased from Swappie – your AirPods are covered by Swappie’s warranty and return policy. If you are not satisfied, you have a 14 to 30 day return window to send them back.

Yes. Every MacBook is refurbished in-house by our expert technicians. We own the entire technical process, from battery testing to keyboard localisation.

We perform both physical and software-based localisation to directly address “keyboard anxiety.” Every unit is updated using high-quality keycaps. Our localisation follows three distinct paths: Native EU (ISO-to-ISO) where no conversion is needed; Cross-EU Swap (ISO-to-ISO) which is physically seamless as key shapes are identical; and Global Conversion (ANSI-to-ISO), which uses specialised keycap replacements. In Global Conversions, while the characters will match your language perfectly, there may remain a minor visual difference in the physical shape of the Enter and Shift keys. Additionally, every MacBook ships with a localised consumer manual to guide you through the initial keyboard setup.

Depending on where we sourced the original unit (for example, the US), the physical shape of the Enter or Shift keys may vary slightly (ANSI vs ISO layouts). However, the characters printed on the keys will always match your local language, and the device will function exactly as expected.

MacBook batteries are much more durable than smartphone batteries. While an iPhone is rated for 500 cycles, a MacBook is held to a strict 800-cycle safety guard. A battery at our 86% floor remains very stable for daily use. We only sell units that meet our strict performance thresholds.

There’s a difference between checking a battery and actually validating it, and we do the latter.

When a MacBook comes through our strict refurbishment process, we don’t just read the health percentage and move on. We test each battery’s thermal behaviour and power-draw stability under real operating conditions. That means we verify it can support the processor reaching peak performance speeds (what Apple calls “Turbo Boost”) without throttling, even at 86% capacity.

Why does that matter? Because a battery that looks fine on paper but can’t sustain performance under load will let you down at the worst moment. Our process is designed to catch that before the device reaches you.

If a battery doesn’t pass, it doesn’t go out. Simple as that.

Transparency is at the core of our expertise. macOS displays “Service Recommended” once a battery reaches 79% of its original capacity. However, our quality threshold is set at 86%, which ensures you are shielded from this warning for much longer. We don’t just look at a number; we test for reliability. Because Apple Silicon (M1–M5) is so energy-efficient, a battery at 86% capacity still provides exceptional runtime that outperforms many new devices on the market. We guarantee that your battery is stable, safe, and ready for high-performance productivity from day one.

It’s a maturity marker, not a fault.

MacBooks tend to be plugged in and unplugged more intermittently, and they’re rated to an 800-cycle limit over a longer lifespan. Reaching that threshold, with battery health sitting at 86% or above, is a normal part of a MacBook’s life, not a sign that something has gone wrong.

At 86%, a Swappie MacBook still delivers strong, reliable performance. The processor runs at full speed, everyday tasks are handled without issue, and for students or professionals who prioritise value and sustainability, it’s a genuinely capable machine.

The “Service Recommended” label reflects where the battery is in its lifecycle. It doesn’t mean the device is failing, it means it’s been used, and it’s still got plenty to give.

If you have any questions about your battery’s health, our support team is happy to walk you through it.

We focus exclusively on models from 2020 onwards featuring Apple Silicon (M1, M2, M3, M4, and M5). These chips are designed for high-performance productivity and support the latest macOS features.

Our MacBook grading follows the same core principle as all our Swappie products: the grade reflects only the aesthetic appearance of the device, focusing on the screen, body, and keyboard.

Battery across all grades: the minimum health threshold for all non-Premium grades is set at 86%, and any battery falling below 86% health or exceeding the 800-cycle limit will be replaced with a brand-new battery.

• Premium Series: Flawless body, screen, and keyboard. Minimum 95% battery health, with the option to upgrade to a brand-new 100% battery.
• Excellent: Near perfect. Only the faintest micro-scratches under direct light. Battery health 86% or higher.
• Good: Light, honest signs of use. A few faint marks on the body or screen, and possible shine on well-loved keys. Battery health 86% or higher.
• Fair: Clear signs of a previous life. Visible scratches and small dents, with some variation across the keys. Works just as well, costs noticeably less. Battery health 86% or higher.

By choosing Swappie, you get a high-performance machine powered by Apple Silicon, access to top-tier technology, and the peace of mind that comes from extending the life of premium tech, all while actively reducing e-waste. You’re covered by our 12-month warranty and 14-day free returns, our quality guarantee and a professional unboxing experience — at a fraction of the cost of buying new. Because smart tech ownership shouldn’t mean overpaying.