{"id":7182,"date":"2025-05-21T14:56:44","date_gmt":"2025-05-21T11:56:44","guid":{"rendered":"https:\/\/help.swappie.com\/?post_type=docs&#038;p=7182"},"modified":"2025-09-05T11:13:11","modified_gmt":"2025-09-05T08:13:11","password":"","slug":"efter-att-ha-skickat-min-telefon","status":"publish","type":"docs","link":"https:\/\/help.swappie.com\/sv\/article\/efter-att-ha-skickat-min-telefon\/","title":{"rendered":"Efter att ha skickat min telefon"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Status f\u00f6r f\u00f6rs\u00e4ljning<\/h2>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Vad \u00e4r statusen f\u00f6r min f\u00f6rs\u00e4ljning?<\/summary>\n<p class=\"wp-block-paragraph\">Du kan enkelt f\u00f6lja statusen f\u00f6r din f\u00f6rs\u00e4ljning i realtid via <a href=\"https:\/\/swappie.com\/se\/myswappie\/\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/se\/myswappie\/\" target=\"_blank\" rel=\"noreferrer noopener\">MySwappies<\/a> sj\u00e4lvbetj\u00e4ningsportal. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Logga in med den e-postadress som du anv\u00e4nde n\u00e4r du skickade in f\u00f6rs\u00e4ljningsformul\u00e4ret.  <\/li>\n\n\n\n<li>G\u00e5 till <strong>Min Order<\/strong> f\u00f6r att se varje steg i din f\u00f6rs\u00e4ljning \u2013 fr\u00e5n utskick av f\u00f6rs\u00e4ljningspaketet till besiktning och betalning.<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Swappie fick min telefon &#8211; vad h\u00e4nder nu?<\/summary>\n<p class=\"wp-block-paragraph\">N\u00e4r din telefon har anl\u00e4nt och packats upp \u00e4r det f\u00f6ljande som h\u00e4nder:<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bekr\u00e4ftelse via e-post<\/strong>: Du kommer att f\u00e5 ett e-postmeddelande som bekr\u00e4ftar att din telefon har tagits emot. Om du inte ser det, kolla din skr\u00e4ppostmapp eller kontakta oss. <\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Inspektion<\/strong>: Din telefon kommer att inspekteras inom 2-3 arbetsdagar f\u00f6r att verifiera dess skick.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bekr\u00e4ftelse eller justering av pris<\/strong>: Om allt st\u00e4mmer \u00f6verens med din ursprungliga beskrivning kommer betalningen att behandlas inom 2-3 arbetsdagar. Om vi hittar avvikelser skickar vi ett e-postmeddelande till dig med ett nytt priserbjudande \u2013 du kan v\u00e4lja att acceptera det eller beg\u00e4ra tillbaka din telefon utan kostnad. <\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Anv\u00e4nd <a href=\"https:\/\/swappie.com\/se\/myswappie\/\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/se\/myswappie\/\" target=\"_blank\" rel=\"noreferrer noopener\">MySwappie<\/a> n\u00e4r som helst f\u00f6r att kontrollera i vilket skede din telefon befinner sig.<\/p>\n<\/details>\n\n<h2 class=\"wp-block-heading\">Besiktning &amp; prisjusteringar<\/h2>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hur best\u00e4mmer Swappie det slutliga priset p\u00e5 min telefon?<\/summary>\n<p class=\"wp-block-paragraph\">N\u00e4r din telefon anl\u00e4nder till Swappie inspekterar v\u00e5ra tekniker den f\u00f6r att kontrollera dess skick. Om den matchar din ursprungliga beskrivning kommer det slutliga priset att f\u00f6rbli detsamma. Om det finns avvikelser &#8211; till exempel ytterligare repor, bucklor, sk\u00e4rmskador eller batterislitage &#8211; uppdaterar vi priset i enlighet med detta. Du f\u00e5r ett e-postmeddelande med det reviderade erbjudandet och kan v\u00e4lja att acceptera eller avvisa det.   <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Vad h\u00e4nder om Swappie \u00e4ndrar priset efter besiktningen?<\/summary>\n<p class=\"wp-block-paragraph\">Om din telefons skick skiljer sig fr\u00e5n vad som beskrevs i ditt f\u00f6rs\u00e4ljningsformul\u00e4r, kommer Swappie att skicka ett nytt priserbjudande till dig via e-post. Du kommer att ha m\u00f6jlighet att antingen: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Acceptera<\/strong> det nya priset och forts\u00e4tt med betalningen.<\/li>\n\n\n\n<li><strong>Avvisa<\/strong> erbjudandet, i vilket fall din telefon kommer att \u00e5terl\u00e4mnas till dig utan kostnad.<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Vad h\u00e4nder om jag inte h\u00e5ller med om Swappies slutliga pris?<\/summary>\n<p class=\"wp-block-paragraph\">Om du inte \u00e4r n\u00f6jd med det uppdaterade priserbjudandet kan du avvisa det genom att svara p\u00e5 e-postmeddelandet och beg\u00e4ra att f\u00e5 tillbaka din telefon. V\u00e5r kundtj\u00e4nst ordnar med \u00e5terl\u00e4mningen utan extra kostnad f\u00f6r dig. Vi kan ocks\u00e5 dela med oss av inspektionsfoton och f\u00f6rklara sk\u00e4len till prisjusteringen, om det beh\u00f6vs.  <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan jag f\u00e5 tillbaka min telefon om jag tackar nej till priset?<\/summary>\n<p class=\"wp-block-paragraph\">Ja! Om du avvisar det justerade erbjudandet svarar du bara p\u00e5 e-postmeddelandet om pris\u00e4ndring. Vi returnerar din telefon inom n\u00e5gra arbetsdagar. Inga fraktkostnader kommer att debiteras.   <\/p>\n<\/details>\n\n<h2 class=\"wp-block-heading\">Att f\u00e5 betalt<\/h2>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>N\u00e4r kommer jag att f\u00e5 betalt f\u00f6r min iPhone?<\/summary>\n<p class=\"wp-block-paragraph\">N\u00e4r Swappie har inspekterat din telefon och bekr\u00e4ftat att den st\u00e4mmer \u00f6verens med din ursprungliga beskrivning &#8211; eller n\u00e4r du har accepterat det justerade priset &#8211; skickar vi ut din betalningsbekr\u00e4ftelse inom 24 timmar. Beroende p\u00e5 din bank eller betalningsleverant\u00f6r kan det ta 1-5 arbetsdagar innan pengarna visas p\u00e5 ditt konto. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Vad ska jag g\u00f6ra om det uppst\u00e5r problem med min betalning?<\/summary>\n<p class=\"wp-block-paragraph\">Om din betalning inte har kommit fram inom 5 arbetsdagar efter bekr\u00e4ftelsen ska du kontrollera f\u00f6ljande:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kontrollera att den betalningsmetod du angav under f\u00f6rs\u00e4ljningsformul\u00e4ret (t.ex. IBAN eller PayPal) var korrekt.<\/li>\n\n\n\n<li>Kontrollera din e-postinkorg f\u00f6r eventuella meddelanden fr\u00e5n Swappie som beg\u00e4r uppdaterade betalningsuppgifter.<\/li>\n\n\n\n<li>Om du har valt PayPal som betalningsmetod ska du kontrollera att du har accepterat betalningen p\u00e5 ditt PayPal-konto efter att du har f\u00e5tt e-postmeddelandet med betalningsbekr\u00e4ftelsen.<\/li>\n\n\n\n<li>Om n\u00e5got inte verkar st\u00e4mma eller om du inte har h\u00f6rt av oss, kontakta kundtj\u00e4nst med ditt f\u00f6rs\u00e4ljningsnummer s\u00e5 unders\u00f6ker vi saken \u00e5t dig.<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Var kommer jag att f\u00e5 betalt?<\/summary>\n<p class=\"wp-block-paragraph\">Du kommer att f\u00e5 din betalning via den metod du valde n\u00e4r du fyllde i f\u00f6rs\u00e4ljningsformul\u00e4ret:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Bank\u00f6verf\u00f6ring (IBAN)<\/strong>: Betalningen kommer att skickas direkt till det bankkonto du angett.<\/li>\n\n\n\n<li><strong>PayPal:<\/strong> Betalningen kommer att skickas till den PayPal-e-postadress du angav. Se till att acceptera betalningen i PayPal efter att du har f\u00e5tt ditt e-postmeddelande om betalningsbekr\u00e4ftelse. <\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Dessa uppgifter \u00e4r inte synliga i MySwappie, s\u00e5 om du beh\u00f6ver dubbelkolla eller uppdatera dem, v\u00e4nligen kontakta v\u00e5rt supportteam.<\/p>\n<\/details>\n\n<h2 class=\"wp-block-heading\">Avbest\u00e4llning av rea &amp; returer<\/h2>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan jag avbryta min f\u00f6rs\u00e4ljning efter att ha skickat min telefon?<\/summary>\n<p class=\"wp-block-paragraph\">Ja &#8211; om du inte har<strong> accepterat priset eller f\u00e5tt en betalningsbekr\u00e4ftelse<\/strong> kan du fortfarande avbryta k\u00f6pet. Svara direkt p\u00e5 e-postmeddelandet med prisbekr\u00e4ftelsen eller <strong>kontakta v\u00e5r kundtj\u00e4nst <\/strong>s\u00e5 snart som m\u00f6jligt f\u00f6r att beg\u00e4ra en annullering. <\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e4r vi har bekr\u00e4ftat detta skickar vi tillbaka din telefon till dig utan kostnad.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br\/>Om <strong>betalningen<\/strong> redan har <strong>behandlats<\/strong> \u00e4r k\u00f6pet slutgiltigt och<strong> kan inte <\/strong>l\u00e4ngre<strong> annulleras<\/strong>.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Om jag \u00e4ndrar mig, men vill s\u00e4lja igen i framtiden?<\/summary>\n<p class=\"wp-block-paragraph\">Inga problem! Om du avbr\u00f6t din f\u00f6rs\u00e4ljning eller inte fortsatte att skicka din telefon till oss tidigare, kan du helt enkelt skicka in ett nytt f\u00f6rs\u00e4ljningsformul\u00e4r n\u00e4r du \u00e4r redo att f\u00f6rs\u00f6ka igen. Kom bara ih\u00e5g:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Det nya erbjudandet kommer att g\u00e4lla i 14 dagar fr\u00e5n att du fyllt i formul\u00e4ret.<\/li>\n\n\n\n<li>Du f\u00e5r en helt ny prisuppskattning.<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>N\u00e4r f\u00e5r jag tillbaka min telefon?<\/summary>\n<p class=\"wp-block-paragraph\">Om du beg\u00e4r att avbryta din f\u00f6rs\u00e4ljning innan betalningen har gjorts skickar vi tillbaka din telefon inom n\u00e5gra arbetsdagar efter att vi har bekr\u00e4ftat din avbokning. Du f\u00e5r ett bekr\u00e4ftelsemail n\u00e4r telefonen har skickats tillbaka till dig, tillsammans med ett sp\u00e5rningsnummer. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hur kan jag sp\u00e5ra \u00e5terl\u00e4mnandet av min telefon?<\/summary>\n<p class=\"wp-block-paragraph\">Om du tackar nej till det nya priset f\u00e5r du ett bekr\u00e4ftelsemail med den nya sp\u00e5rningsl\u00e4nken f\u00f6r retur s\u00e5 snart din enhet \u00e4r packad och redo att skickas tillbaka.  <\/p>\n<\/details>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Status f\u00f6r f\u00f6rs\u00e4ljning Besiktning &amp; prisjusteringar Att f\u00e5 betalt Avbest\u00e4llning av rea &amp; returer<\/p>\n","protected":false},"author":258832897,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_crdt_document":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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