{"id":7548,"date":"2025-05-21T14:52:48","date_gmt":"2025-05-21T11:52:48","guid":{"rendered":"https:\/\/help.swappie.com\/?post_type=docs&p=7548"},"modified":"2025-10-10T10:28:29","modified_gmt":"2025-10-10T07:28:29","password":"","slug":"platby-a-nahrady","status":"publish","type":"docs","link":"https:\/\/help.swappie.com\/sk\/article\/platby-a-nahrady\/","title":{"rendered":"Platby a vratky"},"content":{"rendered":"\t\t
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Mo\u017enosti platby<\/h2>\n
\nAk\u00e9 platobn\u00e9 met\u00f3dy spolo\u010dnos\u0165 Swappie akceptuje?<\/summary>\n

Swappie umo\u017e\u0148uje bezpe\u010dn\u00e9 a pohodln\u00e9 platby prostredn\u00edctvom debetn\u00fdch a kreditn\u00fdch kariet, Apple Pay, PayPal \u010di Klarna.<\/p>\n<\/details>

\nPon\u00fakate mo\u017enos\u0165 n\u00e1kupu na spl\u00e1tky?<\/summary>\n

\u00c1no, Swappie pon\u00faka spl\u00e1tky prostredn\u00edctvom spolo\u010dnosti Klarna. Jednoducho si pri pokladni vyberte mo\u017enos\u0165 „n\u00e1kup na spl\u00e1tky so spolo\u010dnos\u0165ou Klarna“ a z\u00edskajte flexibiln\u00e9 mo\u017enosti platby. V pr\u00edpade ak\u00fdchko\u013evek ot\u00e1zok t\u00fdkaj\u00facich sa spolo\u010dnosti Klarna kontaktujte z\u00e1kazn\u00edcky servis spolo\u010dnosti Klarna: Klarna Support.<\/a><\/p>\n<\/details>\n

Probl\u00e9my s platbou<\/h2>\n
\nPre\u010do bola moja platba Swappie zamietnut\u00e1?<\/summary>\n

Va\u0161a platba mohla by\u0165 zamietnut\u00e1 z viacer\u00fdch d\u00f4vodov:<\/p>\n

    \n
  • Technick\u00e9 probl\u00e9my:<\/strong> Sk\u00faste pou\u017ei\u0165 in\u00fd internetov\u00fd prehliada\u010d alebo zariadenie.<\/li>\n
  • Overenie platby: <\/strong>Uistite sa, \u017ee ste \u00faspe\u0161ne dokon\u010dili dvojfaktorov\u00e9 overenie \u2013 prostredn\u00edctvom e-mailu, SMS alebo aplik\u00e1cie na overovacie k\u00f3dy (jednorazov\u00e9 heslo).<\/li>\n
  • Limity platobnej karty alebo aplik\u00e1cie:<\/strong> Skontrolujte, \u010di m\u00e1te nastaven\u00fd dostato\u010dn\u00fd limit na online platby a \u010di m\u00e1te povolen\u00e9 medzin\u00e1rodn\u00e9 platby do F\u00ednska (Swappie s\u00eddli vo F\u00ednsku). <\/li>\n
  • Probl\u00e9m na strane banky:<\/strong> Ak nevid\u00edte z\u00e1znam o platbe alebo v\u00e1m nepri\u0161iel overovac\u00ed SMS k\u00f3d, m\u00f4\u017ee \u00eds\u0165 o do\u010dasn\u00fd probl\u00e9m va\u0161ej banky. V takom pr\u00edpade odpor\u00fa\u010dame kontaktova\u0165 banku priamo. <\/li>\n
  • Nedostato\u010dn\u00fd zostatok: <\/strong>Overte si, \u010di m\u00e1te na \u00fa\u010dte dostatok finan\u010dn\u00fdch prostriedkov pre zvolen\u00fd sp\u00f4sob platby.<\/li>\n<\/ul>\n<\/details>
    \nAko m\u00f4\u017eem vyrie\u0161i\u0165 probl\u00e9my s moj\u00edm sp\u00f4sobom platby?<\/summary>\n
      \n
    • Vysk\u00fa\u0161ajte in\u00fd prehliada\u010d: <\/strong>Niekedy m\u00f4\u017eu proces platby naru\u0161i\u0165 technick\u00e9 probl\u00e9my.<\/li>\n
    • Skontrolujte svoje platobn\u00e9 \u00fadaje:<\/strong> Skontrolujte, \u010di s\u00fa \u00fadaje o va\u0161ej karte, slu\u017ebe PayPal alebo MobilePay spr\u00e1vne a aktu\u00e1lne.<\/li>\n
    • Skontrolujte, \u010di je na va\u0161om \u00fa\u010dte dostatok pe\u0148az\u00ed<\/strong> na \u00faspe\u0161n\u00e9 vykonanie transakcie.<\/li>\n
    • Skontrolujte, \u010di va\u0161a banka nepo\u017eaduje dodato\u010dn\u00e9 overenie<\/strong> \u2013 napr\u00edklad cez SMS alebo mobiln\u00fa aplik\u00e1ciu.<\/li>\n
    • Vysk\u00fa\u0161ajte alternat\u00edvny sp\u00f4sob platby:<\/strong> Prejdite na in\u00fa kartu, Apple Pay alebo PayPal.<\/li>\n
    • Kontaktujte svoju banku alebo poskytovate\u013ea platobn\u00fdch slu\u017eieb:<\/strong> Ak probl\u00e9m pretrv\u00e1va, va\u0161a banka m\u00f4\u017ee transakciu blokova\u0165.<\/li>\n<\/ul>\n<\/details>
      \n\u010co ak mi bola moja objedn\u00e1vka nespr\u00e1vne na\u00fa\u010dtovan\u00e1?<\/summary>\n

      Ak si v\u0161imnete chybn\u00fa platbu, kontaktujte n\u00e1\u0161 z\u00e1kazn\u00edcky servis. Uve\u010fte sumu transakcie, \u010d\u00edslo objedn\u00e1vky a sp\u00f4sob platby, ktor\u00fd ste pou\u017eili. <\/p>\n<\/details>\n

      Faktur\u00e1cia a \u00fa\u010dtenky<\/h2>\n
      \nChcem dosta\u0165 fakt\u00faru s DPH za svoju objedn\u00e1vku.<\/summary>\n

      V pr\u00edpade firemn\u00fdch n\u00e1kupov poskytuje spolo\u010dnos\u0165 Swappie fakt\u00fary s DPH prostredn\u00edctvom na\u0161ej platformy B2B. Ak chcete ma\u0165 istotu, \u017ee dostanete spr\u00e1vnu fakt\u00faru, zadajte svoju objedn\u00e1vku prostredn\u00edctvom slu\u017eby B2B spolo\u010dnosti Swappie. <\/p>\n

      Po zadan\u00ed objedn\u00e1vky B2B dostanete:<\/p>\n

        \n
      • Odkaz na sledovanie z\u00e1sielky.<\/li>\n
      • Fakt\u00fara DPH vo form\u00e1te PDF zaslan\u00e1 e-mailom.<\/li>\n<\/ul>\n
        <\/div>\n

        Ak ste si objednali tovar z platformy B2C spolo\u010dnosti Swappie, upozor\u0148ujeme, \u017ee \u00fapravy DPH nie je mo\u017en\u00e9 vykona\u0165<\/strong> dodato\u010dne. Ak po\u017eadujete fakt\u00faru s DPH, budete musie\u0165 objedn\u00e1vku vr\u00e1ti\u0165 a znovu nak\u00fapi\u0165 prostredn\u00edctvom slu\u017eby B2B spolo\u010dnosti Swappie. <\/p>\n<\/details>\n

        N\u00e1hrady<\/h2>\n
        \nAko dlho trv\u00e1 vr\u00e1tenie pe\u0148az\u00ed od spolo\u010dnosti Swappie?<\/summary>\n

        Po doru\u010den\u00ed telef\u00f3nu do spolo\u010dnosti Swappie spracuje z\u00e1ru\u010dn\u00fd t\u00edm vr\u00e1tenie pribli\u017ene do 5 pracovn\u00fdch dn\u00ed<\/strong>.<\/p>\n

          \n
        • Ozn\u00e1menie o vr\u00e1ten\u00ed pe\u0148az\u00ed: <\/strong>Po spracovan\u00ed dostanete e-mail s potvrden\u00edm vr\u00e1tenia pe\u0148az\u00ed.<\/li>\n
        • Vr\u00e1ten\u00e1 platba<\/strong> sa zvy\u010dajne zobraz\u00ed na va\u0161om bankovom \u00fa\u010dte do 5 pracovn\u00fdch dn\u00ed od vystavenia refund\u00e1cie.<\/li>\n<\/ul>\n

          <\/p>\n<\/details>

          \n\u010co sa stane, ak po\u017eiadam o vr\u00e1tenie pe\u0148az\u00ed, ale m\u00f4j telef\u00f3n m\u00e1 st\u00e1le aktivovan\u00fa funkciu \u201eN\u00e1js\u0165 m\u00f4j iPhone\u201c?<\/summary>\n

          Spolo\u010dnos\u0165 Swappie nem\u00f4\u017ee spracova\u0165 vr\u00e1tenie pe\u0148az\u00ed, ak je funkcia N\u00e1js\u0165 m\u00f4j iPhone st\u00e1le povolen\u00e1. Pred vr\u00e1ten\u00edm telef\u00f3nu: <\/p>\n

            \n
          • Vypnutie funkcie N\u00e1js\u0165 [moje] zariadenie<\/strong>: Prejdite do Nastavenia > [va\u0161e meno] > Slu\u017eba N\u00e1js\u0165 > N\u00e1js\u0165 [zariadenie] > funkciu vypnite.<\/strong><\/li>\n
          • Ak u\u017e nem\u00e1te pr\u00edstup k zariadeniu, zaka\u017ete ho prostredn\u00edctvom slu\u017eby iCloud.com.<\/strong><\/li>\n
          • Spracovanie refund\u00e1cie sa za\u010dne a\u017e po deaktiv\u00e1cii tejto funkcie<\/strong>.<\/li>\n<\/ul>\n
            <\/div>\n

            Ak zostane funkcia N\u00e1js\u0165 m\u00f4j iPhone zapnut\u00e1, telef\u00f3n v\u00e1m m\u00f4\u017ee by\u0165 vr\u00e1ten\u00fd na va\u0161e n\u00e1klady<\/strong>.<\/p>\n<\/details>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Mo\u017enosti platby Ak\u00e9 platobn\u00e9 met\u00f3dy spolo\u010dnos\u0165 Swappie akceptuje? Swappie umo\u017e\u0148uje bezpe\u010dn\u00e9 a pohodln\u00e9 platby prostredn\u00edctvom debetn\u00fdch a kreditn\u00fdch kariet, Apple Pay, PayPal \u010di Klarna. Pon\u00fakate mo\u017enos\u0165 n\u00e1kupu na spl\u00e1tky? \u00c1no, Swappie pon\u00faka spl\u00e1tky prostredn\u00edctvom spolo\u010dnosti Klarna. Jednoducho si pri pokladni vyberte mo\u017enos\u0165 „n\u00e1kup na spl\u00e1tky so spolo\u010dnos\u0165ou Klarna“ a z\u00edskajte flexibiln\u00e9 mo\u017enosti platby. V pr\u00edpade […]<\/p>\n","protected":false},"author":258832897,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"footnotes":""},"doc_category":[1663],"doc_tag":[],"class_list":["post-7548","docs","type-docs","status-publish","hentry","doc_category-nakup-od-spolocnosti-swappie"],"year_month":"2026-06","word_count":746,"total_views":"3760","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"karolinasmyk5686ec22f8","author_nicename":"karolinasmyk5686ec22f8","author_url":"https:\/\/help.swappie.com\/sk\/author\/karolinasmyk5686ec22f8\/"},"doc_category_info":[{"term_name":"N\u00e1kup od spolo\u010dnosti Swappie","term_url":"https:\/\/help.swappie.com\/sk\/help-category\/nakup-od-spolocnosti-swappie\/"}],"doc_tag_info":[],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/docs\/7548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/users\/258832897"}],"replies":[{"embeddable":true,"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/comments?post=7548"}],"version-history":[{"count":12,"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/docs\/7548\/revisions"}],"predecessor-version":[{"id":13465,"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/docs\/7548\/revisions\/13465"}],"wp:attachment":[{"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/media?parent=7548"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/doc_category?post=7548"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/doc_tag?post=7548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}