{"id":7298,"date":"2025-05-21T14:56:44","date_gmt":"2025-05-21T11:56:44","guid":{"rendered":"https:\/\/help.swappie.com\/?post_type=docs&#038;p=7298"},"modified":"2025-09-05T11:14:39","modified_gmt":"2025-09-05T08:14:39","password":"","slug":"po-odoslani-telefonu","status":"publish","type":"docs","link":"https:\/\/help.swappie.com\/sk\/article\/po-odoslani-telefonu\/","title":{"rendered":"Po odoslan\u00ed telef\u00f3nu"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Stav predaja<\/h2>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ak\u00fd je stav m\u00f4jho predaja?<\/summary>\n<p class=\"wp-block-paragraph\">Prostredn\u00edctvom samoobslu\u017en\u00e9ho port\u00e1lu <a href=\"https:\/\/swappie.com\/sk\/myswappie\/\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/sk\/myswappie\/\" target=\"_blank\" rel=\"noreferrer noopener\">MySwappie<\/a> m\u00f4\u017eete jednoducho sledova\u0165 stav svojho predaja v re\u00e1lnom \u010dase. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prihl\u00e1ste sa pomocou e-mailu, ktor\u00fd ste pou\u017eili pri odosielan\u00ed predajn\u00e9ho formul\u00e1ra. <\/li>\n\n\n\n<li>V \u010dasti <strong>Moja objedn\u00e1vka<\/strong> m\u00f4\u017eete sledova\u0165 ka\u017ed\u00fd krok predaja \u2013 od odoslania bal\u00ed\u010dka a\u017e po kontrolu zariadenia a vyplatenie pe\u0148az\u00ed.<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Swappie u\u017e m\u00e1 m\u00f4j telef\u00f3n \u2013 \u010do bude \u010falej?<\/summary>\n<p class=\"wp-block-paragraph\">Po doru\u010den\u00ed a vybalen\u00ed telef\u00f3nu sa stane toto:<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Potvrdzuj\u00faci e-mail:<\/strong> Dostanete e-mail s potvrden\u00edm, \u017ee v\u00e1\u0161 telef\u00f3n bol prijat\u00fd. Ak ho nevid\u00edte, skontrolujte prie\u010dinok so spamom alebo n\u00e1s kontaktujte. <\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kontrola:<\/strong> V\u00e1\u0161 telef\u00f3n bude skontrolovan\u00fd do 2-3 pracovn\u00fdch dn\u00ed, aby sa overil jeho stav.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Potvrdenie alebo \u00faprava ceny<\/strong>: Ak v\u0161etko zodpoved\u00e1 p\u00f4vodn\u00e9mu opisu, platba bude spracovan\u00e1 do 2-3 pracovn\u00fdch dn\u00ed. Ak zist\u00edme rozdiely, po\u0161leme v\u00e1m e-mail s novou cenovou ponukou &#8211; m\u00f4\u017eete sa rozhodn\u00fa\u0165, \u010di ju prijmete, alebo si vy\u017eiadate telef\u00f3n sp\u00e4\u0165 bez ak\u00fdchko\u013evek n\u00e1kladov. <\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Pomocou <a href=\"https:\/\/swappie.com\/sk\/myswappie\/\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/sk\/myswappie\/\" target=\"_blank\" rel=\"noreferrer noopener\">aplik\u00e1cie MySwappie<\/a> m\u00f4\u017eete kedyko\u013evek skontrolova\u0165, v akom \u0161t\u00e1diu sa telef\u00f3n pr\u00e1ve nach\u00e1dza.<\/p>\n<\/details>\n\n<h2 class=\"wp-block-heading\">Kontrola a \u00fapravy cien<\/h2>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ako Swappie ur\u010d\u00ed kone\u010dn\u00fa cenu m\u00f4jho telef\u00f3nu?<\/summary>\n<p class=\"wp-block-paragraph\">Po doru\u010den\u00ed telef\u00f3nu ho na\u0161i technici skontroluj\u00fa a overia jeho stav. Ak sa zhoduje s p\u00f4vodn\u00fdm popisom, kone\u010dn\u00e1 cena zostane rovnak\u00e1. Ak sa vyskytn\u00fa nezrovnalosti &#8211; napr\u00edklad \u010fal\u0161ie \u0161krabance, prelia\u010diny, po\u0161kodenie obrazovky alebo opotrebovanie bat\u00e9rie &#8211; cenu zodpovedaj\u00facim sp\u00f4sobom aktualizujeme. Dostanete e-mail s upravenou ponukou a m\u00f4\u017eete sa rozhodn\u00fa\u0165, \u010di ju prijmete alebo odmietnete.   <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u010co sa stane, ak Swappie po kontrole zmen\u00ed cenu?<\/summary>\n<p class=\"wp-block-paragraph\">Ak sa stav telef\u00f3nu l\u00ed\u0161i od stavu op\u00edsan\u00e9ho v predajnom formul\u00e1ri, spolo\u010dnos\u0165 Swappie v\u00e1m e-mailom za\u0161le nov\u00fa cenov\u00fa ponuku. Budete ma\u0165 mo\u017enos\u0165 bu\u010f: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Akceptujte<\/strong> nov\u00fa cenu a pokra\u010dujte v platbe.<\/li>\n\n\n\n<li>Ak ponuku <strong>odmietnete<\/strong>, telef\u00f3n v\u00e1m bude bezplatne vr\u00e1ten\u00fd.<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u010co ak nes\u00fahlas\u00edm s kone\u010dnou cenou?<\/summary>\n<p class=\"wp-block-paragraph\">Ak v\u00e1m aktualizovan\u00e1 cenov\u00e1 ponuka nevyhovuje, m\u00f4\u017eete ju odmietnu\u0165 tak, \u017ee odpoviete na e-mail a po\u017eiadate o vr\u00e1tenie telef\u00f3nu. N\u00e1\u0161 t\u00edm z\u00e1kazn\u00edckej podpory zabezpe\u010d\u00ed vr\u00e1tenie bez \u010fal\u0161\u00edch n\u00e1kladov. V pr\u00edpade potreby v\u00e1m m\u00f4\u017eeme poskytn\u00fa\u0165 aj fotografie z kontroly a vysvetli\u0165 d\u00f4vody \u00fapravy ceny.  <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>M\u00f4\u017eem dosta\u0165 svoj telef\u00f3n sp\u00e4\u0165, ak odmietnem cenu?<\/summary>\n<p class=\"wp-block-paragraph\">\u00c1no! Ak odmietnete upraven\u00fa ponuku, sta\u010d\u00ed odpoveda\u0165 na e-mail o zmene ceny. V\u00e1\u0161 telef\u00f3n v\u00e1m vr\u00e1time do nieko\u013ek\u00fdch pracovn\u00fdch dn\u00ed. Nebud\u00fa v\u00e1m \u00fa\u010dtovan\u00e9 \u017eiadne n\u00e1klady na dopravu.   <\/p>\n<\/details>\n\n<h2 class=\"wp-block-heading\">Z\u00edskanie platby<\/h2>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kedy dostanem platbu za svoj iPhone?<\/summary>\n<p class=\"wp-block-paragraph\">Ke\u010f spolo\u010dnos\u0165 Swappie skontroluje v\u00e1\u0161 telef\u00f3n a potvrd\u00ed, \u017ee sa zhoduje s p\u00f4vodn\u00fdm opisom, alebo ke\u010f budete akceptova\u0165 upraven\u00fa cenu, do 24 hod\u00edn v\u00e1m vystav\u00edme potvrdenie o platbe. V z\u00e1vislosti od va\u0161ej banky alebo poskytovate\u013ea platobn\u00fdch slu\u017eieb m\u00f4\u017ee trva\u0165 1-5 pracovn\u00fdch dn\u00ed, k\u00fdm sa peniaze objavia na va\u0161om \u00fa\u010dte. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u010co m\u00e1m robi\u0165, ak sa vyskytne probl\u00e9m s mojou platbou?<\/summary>\n<p class=\"wp-block-paragraph\">Ak va\u0161a platba nedorazila do 5 pracovn\u00fdch dn\u00ed od potvrdenia, tu je n\u00e1vod, \u010do skontrolova\u0165:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Uistite sa, \u017ee sp\u00f4sob platby, ktor\u00fd ste zadali v predajnom formul\u00e1ri (napr. IBAN alebo PayPal), bol spr\u00e1vny.<\/li>\n\n\n\n<li>Skontrolujte si e-mailov\u00fa schr\u00e1nku, \u010di v\u00e1m spolo\u010dnos\u0165 Swappie neposiela spr\u00e1vy s po\u017eiadavkou na aktualiz\u00e1ciu platobn\u00fdch \u00fadajov.<\/li>\n\n\n\n<li>Ak ste si ako sp\u00f4sob platby vybrali PayPal, uistite sa, \u017ee ste po prijat\u00ed e-mailu s potvrden\u00edm platby prijali platbu na svojom \u00fa\u010dte PayPal.<\/li>\n\n\n\n<li>Ak sa v\u00e1m zd\u00e1, \u017ee nie\u010do nie je v poriadku, alebo sa v\u00e1m neoz\u00fdvame, kontaktujte z\u00e1kazn\u00edcku podporu a uve\u010fte svoje predajn\u00e9 \u010d\u00edslo a my sa na to pozrieme.<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kam mi pr\u00eddu peniaze?<\/summary>\n<p class=\"wp-block-paragraph\">Platbu dostanete prostredn\u00edctvom met\u00f3dy, ktor\u00fa ste si vybrali pri vyp\u013a\u0148an\u00ed predajn\u00e9ho formul\u00e1ra:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Bankov\u00fd prevod (IBAN)<\/strong>: Platba bude zaslan\u00e1 priamo na vami uveden\u00fd bankov\u00fd \u00fa\u010det.<\/li>\n\n\n\n<li><strong>PayPal<\/strong>: Platba bude odoslan\u00e1 na zadan\u00fa e-mailov\u00fa adresu PayPal. Po prijat\u00ed e-mailu s potvrden\u00edm platby sa uistite, \u017ee ste platbu prijali v slu\u017ebe PayPal. <\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Tieto \u00fadaje nie s\u00fa v slu\u017ebe MySwappie vidite\u013en\u00e9, tak\u017ee ak ich potrebujete prekontrolova\u0165 alebo aktualizova\u0165, obr\u00e1\u0165te sa na n\u00e1\u0161 t\u00edm podpory.<\/p>\n<\/details>\n\n<h2 class=\"wp-block-heading\">Zru\u0161enie predaja a vr\u00e1tenie tovaru<\/h2>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>M\u00f4\u017eem zru\u0161i\u0165 predaj po odoslan\u00ed telef\u00f3nu?<\/summary>\n<p class=\"wp-block-paragraph\">\u00c1no &#8211; ak ste<strong> neprijali cenu alebo ste nedostali potvrdenie o platbe<\/strong>, m\u00f4\u017eete predaj zru\u0161i\u0165. \u010co najsk\u00f4r odpovedzte priamo na e-mail s potvrden\u00edm ceny alebo <strong>kontaktujte n\u00e1\u0161 <\/strong>t\u00edm <strong>z\u00e1kazn\u00edckej podpory a <\/strong>po\u017eiadajte o zru\u0161enie. <\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Po potvrden\u00ed v\u00e1m telef\u00f3n bezplatne vr\u00e1time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br\/>Ak u\u017e bola <strong>platba<\/strong> <strong>spracovan\u00e1<\/strong>, predaj je kone\u010dn\u00fd a<strong> nie je mo\u017en\u00e9 <\/strong>ho<strong> zru\u0161i\u0165<\/strong>.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u010co ak si to rozmysl\u00edm a budem chcie\u0165 telef\u00f3n v bud\u00facnosti op\u00e4\u0165 preda\u0165?<\/summary>\n<p class=\"wp-block-paragraph\">\u017diadny probl\u00e9m! Ak ste zru\u0161ili predaj alebo ste predt\u00fdm nepokra\u010dovali v odosielan\u00ed telef\u00f3nu k n\u00e1m, m\u00f4\u017eete jednoducho odosla\u0165 nov\u00fd predajn\u00fd formul\u00e1r, kedyko\u013evek budete pripraven\u00ed sk\u00fasi\u0165 to znova. Len nezabudnite:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nov\u00e1 ponuka bude plati\u0165 14 dn\u00ed od jej predlo\u017eenia.<\/li>\n\n\n\n<li>Dostanete \u00faplne nov\u00fd odhad ceny.<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kedy dostanem svoj telef\u00f3n sp\u00e4\u0165?<\/summary>\n<p class=\"wp-block-paragraph\">Ak po\u017eiadate o zru\u0161enie predaja pred vystaven\u00edm kone\u010dnej platby, v\u00e1\u0161 telef\u00f3n v\u00e1m vr\u00e1time do nieko\u013ek\u00fdch pracovn\u00fdch dn\u00ed po potvrden\u00ed zru\u0161enia. Po odoslan\u00ed telef\u00f3nu sp\u00e4\u0165 dostanete potvrdzuj\u00faci e-mail spolu s \u010d\u00edslom na sledovanie. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ako m\u00f4\u017eem sledova\u0165 vr\u00e1tenie svojho telef\u00f3nu?<\/summary>\n<p class=\"wp-block-paragraph\">Ak nov\u00fa cenov\u00fa ponuku odmietnete, dostanete potvrdzuj\u00faci e-mail s nov\u00fdm odkazom na sledovanie vr\u00e1tenia, hne\u010f ako bude va\u0161e zariadenie zabalen\u00e9 a pripraven\u00e9 na odoslanie sp\u00e4\u0165.  <\/p>\n<\/details>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Stav predaja Kontrola a \u00fapravy cien Z\u00edskanie platby Zru\u0161enie predaja a vr\u00e1tenie tovaru<\/p>\n","protected":false},"author":258832897,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_crdt_document":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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