{"id":7151,"date":"2025-05-21T14:44:54","date_gmt":"2025-05-21T11:44:54","guid":{"rendered":"https:\/\/help.swappie.com\/?post_type=docs&#038;p=7151"},"modified":"2026-03-30T14:21:20","modified_gmt":"2026-03-30T11:21:20","password":"","slug":"zaruka-a-vratenie-tovaru","status":"publish","type":"docs","link":"https:\/\/help.swappie.com\/sk\/article\/zaruka-a-vratenie-tovaru\/","title":{"rendered":"Inform\u00e1cie o z\u00e1ruke a vr\u00e1ten\u00ed tovaru"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Vr\u00e1tenie tovaru a n\u00e1hrady<\/h3>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ako m\u00f4\u017eem vr\u00e1ti\u0165 svoj iPhone do slu\u017eby Swappie?<\/summary>\n<p class=\"wp-block-paragraph\">iPhone m\u00f4\u017eete vr\u00e1ti\u0165 a z\u00edska\u0165 sp\u00e4\u0165 cel\u00fa sumu do 14 dn\u00ed od jeho prijatia. Je potrebn\u00e9 vr\u00e1ti\u0165 v\u0161etko prilo\u017een\u00e9 pr\u00edslu\u0161enstvo a obal. So zariaden\u00edm m\u00f4\u017eete manipulova\u0165 a kontrolova\u0165 ho ako v obchode, aby ste zistili jeho povahu, vlastnosti a fungovanie. Ak sa zariadenie alebo jeho pr\u00edslu\u0161enstvo pou\u017e\u00edva nad r\u00e1mec toho, \u010do je potrebn\u00e9 na tento \u00fa\u010del, alebo ak ch\u00fdbaj\u00fa polo\u017eky, ste zodpovedn\u00ed za ak\u00e9ko\u013evek v\u00fdsledn\u00e9 zn\u00ed\u017eenie hodnoty.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Za\u010datie vr\u00e1tenia:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vypl\u0148te <a href=\"https:\/\/swappie.com\/sk\/vratenia\/\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/sk\/vratenia\/\" target=\"_blank\" rel=\"noreferrer noopener\">formul\u00e1r na vr\u00e1tenie tovaru<\/a> na webovej lokalite Swappie.<\/li>\n\n\n\n<li>Pri vr\u00e1ten\u00ed telef\u00f3nu postupujte pod\u013ea pokynov na odoslanie.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Spolo\u010dnos\u0165 Swappie v\u00e1m vr\u00e1ti peniaze do 14 dn\u00ed odo d\u0148a, ke\u010f n\u00e1m ozn\u00e1mite odst\u00fapenie od zmluvy, a po odovzdan\u00ed vr\u00e1ten\u00e9ho tovaru prepravnej spolo\u010dnosti. Platba sa na va\u0161om \u00fa\u010dte objav\u00ed pribli\u017ene do 5 pracovn\u00fdch dn\u00ed od platby spolo\u010dnosti Swappie.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ako si m\u00f4\u017eem napl\u00e1nova\u0165 vyzdvihnutie kuri\u00e9rom DHL Express?<\/summary>\n<p class=\"wp-block-paragraph\">Ak chcete napl\u00e1nova\u0165 vyzdvihnutie z\u00e1sielky DHL Express online, postupujte pod\u013ea nasleduj\u00facich krokov:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Prejdite na <a href=\"https:\/\/mydhl.express.dhl\/sk\/sk\/schedule-pickup.html#\/schedule-pickup#label-reference\" data-type=\"link\" data-id=\"https:\/\/mydhl.express.dhl\/sk\/sk\/schedule-pickup.html#\/schedule-pickup#label-reference\">str\u00e1nku s pl\u00e1nom vyzdvihnutia z\u00e1sielky DHL Express (<\/a> upozor\u0148ujeme, \u017ee rezerv\u00e1cia kuri\u00e9ra je mo\u017en\u00e1 <strong>len na po\u010d\u00edta\u010di<\/strong> ).<\/li>\n\n\n\n<li>Po zobrazen\u00ed ot\u00e1zky, \u010di potrebujete \u0161t\u00edtok, kliknite na mo\u017enos\u0165 &#8222;Nie&#8220;.<\/li>\n\n\n\n<li>\u010c\u00edslo WAYBILL uve\u010fte na prepravnom \u0161t\u00edtku pre vr\u00e1tenie tovaru bez medzier.<\/li>\n\n\n\n<li>Zadajte svoje telef\u00f3nne \u010d\u00edslo.<\/li>\n\n\n\n<li>Zadajte svoju adresu a kontaktn\u00e9 \u00fadaje.<\/li>\n\n\n\n<li>Pri ot\u00e1zke &#8222;Kde m\u00e1 kuri\u00e9r vyzdvihn\u00fa\u0165 z\u00e1sielku?&#8220; vyberte mo\u017enos\u0165 vyzdvihnutia z polo\u017eky &#8222;Adresa bydliska&#8220;.<\/li>\n\n\n\n<li>Zadajte tieto \u00fadaje o bal\u00edku: Rozmery &#8211; 35 x 27,5 x 5.<\/li>\n\n\n\n<li>Vyberte si \u010dasov\u00e9 okno na vyzdvihnutie.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Poznamenajte si referen\u010dn\u00e9 \u010d\u00edslo, \u010das a d\u00e1tum vyzdvihnutia.<\/strong><\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kedy dostanem n\u00e1hradu po vr\u00e1ten\u00ed telef\u00f3nu?<\/summary>\n<p class=\"wp-block-paragraph\">Ke\u010f spolo\u010dnos\u0165 Swappie dostane a skontroluje v\u00e1\u0161 telef\u00f3n, vr\u00e1tenie pe\u0148az\u00ed bude spracovan\u00e9 do 1-5 pracovn\u00fdch dn\u00ed. \u010cas spracovania sa m\u00f4\u017ee l\u00ed\u0161i\u0165 v z\u00e1vislosti od va\u0161ej banky. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u010co by som mal vedie\u0165 o pravidl\u00e1ch vr\u00e1tenia tovaru spolo\u010dnosti Swappie?<\/summary>\n<p class=\"wp-block-paragraph\">V spolo\u010dnosti Swappie chceme, aby ste boli s n\u00e1kupom \u00faplne spokojn\u00ed. Ak nie ste s telef\u00f3nom spokojn\u00ed alebo ste si ho jednoducho rozmysleli, m\u00f4\u017eete ho vr\u00e1ti\u0165 do 14 dn\u00ed od doru\u010denia. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vr\u00e1tenie tovaru je mo\u017en\u00e9 z ak\u00e9hoko\u013evek d\u00f4vodu v r\u00e1mci lehoty na vr\u00e1tenie tovaru.<\/li>\n\n\n\n<li>Je potrebn\u00e9 vr\u00e1ti\u0165 v\u0161etko prilo\u017een\u00e9 pr\u00edslu\u0161enstvo a obal.  <\/li>\n\n\n\n<li>So zariaden\u00edm m\u00f4\u017eete manipulova\u0165 a kontrolova\u0165 ho ako v obchode, aby ste zistili jeho povahu, vlastnosti a fungovanie.  <\/li>\n\n\n\n<li>Ak sa zariadenie alebo jeho pr\u00edslu\u0161enstvo pou\u017e\u00edva nad r\u00e1mec toho, \u010do je potrebn\u00e9 na tento \u00fa\u010del, alebo ak ch\u00fdbaj\u00fa polo\u017eky, ste zodpovedn\u00ed za ak\u00e9ko\u013evek v\u00fdsledn\u00e9 zn\u00ed\u017eenie hodnoty.<\/li>\n\n\n\n<li>N\u00e1hrady sa sprac\u00favaj\u00fa po kontrole a ch\u00fdbaj\u00face pr\u00edslu\u0161enstvo m\u00f4\u017ee ovplyvni\u0165 opr\u00e1vnenos\u0165.<\/li>\n\n\n\n<li>Ak lehota na vr\u00e1tenie uplynula, n\u00e1kup sa pova\u017euje za kone\u010dn\u00fd, ale st\u00e1le sa na v\u00e1s vz\u0165ahuje z\u00e1ruka spolo\u010dnosti Swappie na ak\u00e9ko\u013evek probl\u00e9my s funk\u010dnos\u0165ou, ktor\u00e9 sa m\u00f4\u017eu vyskytn\u00fa\u0165.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Uva\u017eujete o v\u00fdmene s\u00fa\u010dasn\u00e9ho modelu telef\u00f3nu? Svoj telef\u00f3n m\u00f4\u017eete nesk\u00f4r preda\u0165 sp\u00e4\u0165 na Swappie &#8211; <a href=\"https:\/\/swappie.com\/sk\/vykup\/iphone\/\" target=\"_blank\" rel=\"noreferrer noopener\">tu<\/a> si m\u00f4\u017eete overi\u0165, ko\u013eko v\u00e1m m\u00f4\u017eeme pon\u00faknu\u0165. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u010co ak vzh\u013ead m\u00f4jho telef\u00f3nu nezodpoved\u00e1 opisu?<\/summary>\n<p class=\"wp-block-paragraph\">Pon\u00fakame r\u00f4zne kateg\u00f3rie stavov, aby sme obsiahli \u0161irok\u00e9 spektrum z\u00e1sob, \u010do prirodzene vedie k ur\u010dit\u00fdm rozdielom medzi jednotliv\u00fdmi modelmi. Niektor\u00e9 telef\u00f3ny m\u00f4\u017eu vykazova\u0165 viac zn\u00e1mok opotrebovania ako in\u00e9 alebo m\u00f4\u017eu ma\u0165 vidite\u013en\u00e9 stopy na r\u00e1me, tele alebo obrazovke v z\u00e1vislosti od telef\u00f3nu.   <\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Ak vzh\u013ead telef\u00f3nu nesp\u013a\u0148a va\u0161e o\u010dak\u00e1vania, vz\u0165ahuj\u00fa sa na v\u00e1s na\u0161e z\u00e1sady vr\u00e1tenia od d\u00e1tumu n\u00e1kupu.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Za\u010datie vr\u00e1tenia:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vypl\u0148te formul\u00e1r na vr\u00e1tenie tovaru na webovej lokalite Swappie.<\/li>\n\n\n\n<li>Pri odosielan\u00ed telef\u00f3nu sp\u00e4\u0165 postupujte pod\u013ea dodan\u00fdch pokynov na odoslanie.<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ako m\u00f4\u017eem vr\u00e1ti\u0165 pr\u00edslu\u0161enstvo spolo\u010dnosti Swappie?<\/summary>\n<p class=\"wp-block-paragraph\">Ak chcete pr\u00edslu\u0161enstvo vr\u00e1ti\u0165, obr\u00e1\u0165te sa na z\u00e1kazn\u00edcku podporu.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>M\u00f4\u017eem si telef\u00f3n vymeni\u0165 namiesto vr\u00e1tenia pe\u0148az\u00ed?<\/summary>\n<p class=\"wp-block-paragraph\">Spolo\u010dnos\u0165 Swappie bohu\u017eia\u013e nepon\u00faka priamu v\u00fdmenu. Z \u00fa\u010dtovn\u00fdch d\u00f4vodov nem\u00f4\u017eeme upravi\u0165 hodnotu va\u0161ej p\u00f4vodnej objedn\u00e1vky. Telef\u00f3n v\u0161ak m\u00f4\u017eete vr\u00e1ti\u0165 a vr\u00e1ti\u0165 peniaze a objedna\u0165 si nov\u00e9 zariadenie.    <\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Za\u010datie vr\u00e1tenia:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vypl\u0148te <a href=\"https:\/\/swappie.com\/sk\/vratenia\/\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/sk\/vratenia\/\" target=\"_blank\" rel=\"noreferrer noopener\">formul\u00e1r na vr\u00e1tenie tovaru<\/a> na webovej lokalite Swappie.<\/li>\n\n\n\n<li>Pri vr\u00e1ten\u00ed telef\u00f3nu postupujte pod\u013ea dodan\u00fdch pokynov na prepravu.<\/li>\n<\/ul>\n<\/details>\n\n<h3 class=\"wp-block-heading\">Z\u00e1ruka<\/h3>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ako m\u00f4\u017eem za\u010da\u0165 reklam\u00e1ciu v spolo\u010dnosti Swappie?<\/summary>\n<p class=\"wp-block-paragraph\">Prihl\u00e1ste sa do <a href=\"https:\/\/swappie.com\/sk\/myswappie\/\" target=\"_blank\" rel=\"noreferrer noopener\">slu\u017eby MySwappie<\/a> a prejdite na: <strong>Moja objedn\u00e1vka &gt; Stav z\u00e1ruky &gt; \u017diados\u0165 o z\u00e1ru\u010dn\u00fa opravu<\/strong><\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Pri dokon\u010dovan\u00ed \u017eiadosti postupujte pod\u013ea pokynov na obrazovke. Po odoslan\u00ed m\u00f4\u017eete sledova\u0165 stav opravy priamo v aplik\u00e1cii MySwappie. <\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sprievodca krok za krokom:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Zak\u00e1za\u0165 funkciu N\u00e1js\u0165 m\u00f4j iPhone:<\/strong> Pred odoslan\u00edm zariadenia je potrebn\u00e9 t\u00fato funkciu vypn\u00fa\u0165. Ak ju nevypnete do jedn\u00e9ho mesiaca od odoslania zariadenia, telef\u00f3n m\u00f4\u017ee by\u0165 vr\u00e1ten\u00fd bez servisu.   <\/li>\n\n\n\n<li><strong>Vypl\u0148te z\u00e1ru\u010dn\u00fd formul\u00e1r<\/strong>: Vypl\u0148te z\u00e1ru\u010dn\u00fd formul\u00e1r <a href=\"https:\/\/swappie.com\/sk\/vratenia\/\">tu.<\/a><\/li>\n\n\n\n<li><strong>Z\u00e1lohujte svoje \u00fadaje:<\/strong> Pred odoslan\u00edm telef\u00f3nu z\u00e1lohujte v\u0161etky svoje \u00fadaje.<\/li>\n\n\n\n<li><strong>Telef\u00f3n si starostlivo zaba\u013ete:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Uistite sa, \u017ee je telef\u00f3n vypnut\u00fd a spr\u00e1vne ulo\u017een\u00fd v pevnej \u0161katuli.<\/li>\n\n\n\n<li>Odstr\u00e1\u0148te star\u00e9 \u0161t\u00edtky z opakovane pou\u017e\u00edvan\u00fdch \u0161kat\u00fa\u013e. Vyhnite sa zbyto\u010dn\u00e9mu ozna\u010dovaniu alebo \u010diarov\u00fdm k\u00f3dom. <\/li>\n\n\n\n<li>Ak m\u00e1te podozrenie na poruchu bat\u00e9rie, telef\u00f3n neposielajte kv\u00f4li obmedzeniam pri preprave.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Shipping Instructions:<\/strong> Use the label you get from us to ship the device (the courier may vary depending on your country). You are responsible for the phone\u2019s safe shipping until it reaches Swappie.&nbsp;\n<ul class=\"wp-block-list\">\n<li><strong>D\u00f4le\u017eit\u00e9:<\/strong> na odoslanie telef\u00f3nu <strong>nepou\u017e\u00edvajte \u017eiadny<\/strong> <strong>in\u00fd<\/strong> sp\u00f4sob <strong>prepravy\/n\u00e1lepku\/miestnu<\/strong> po\u0161tu. Spolo\u010dnos\u0165 Swappie nem\u00f4\u017ee zaru\u010di\u0165 bezpe\u010dn\u00e9 doru\u010denie va\u0161ej z\u00e1sielky, ak je odoslan\u00e1 in\u00fdm kuri\u00e9rom. <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Vynechajte pr\u00edslu\u0161enstvo:<\/strong> Neposielajte \u017eiadne pr\u00edslu\u0161enstvo, preto\u017ee spolo\u010dnos\u0165 Swappie nem\u00f4\u017ee zaru\u010di\u0165 jeho vr\u00e1tenie.<\/li>\n\n\n\n<li><strong>Medzin\u00e1rodn\u00e9 z\u00e1sielky:<\/strong> Ak odosielate z\u00e1sielku z kraj\u00edn mimo E\u00da, <strong>mus\u00edte uhradi\u0165 v\u0161etky n\u00e1klady vr\u00e1tane<\/strong> coln\u00fdch poplatkov.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Na \u010do sa vz\u0165ahuje z\u00e1ruka Swappie?<\/summary>\n<p class=\"wp-block-paragraph\">Z\u00e1ruka Swappie za\u010d\u00edna plyn\u00fa\u0165 od d\u00e1tumu n\u00e1kupu a vz\u0165ahuje sa na <strong>technick\u00e9 a mechanick\u00e9 poruchy<\/strong>.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u010co je v cene?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Poruchy v\u00fdkonu bat\u00e9rie, napr\u00edklad nab\u00edjanie.<\/li>\n\n\n\n<li>Opravy probl\u00e9mov, ako s\u00fa chybn\u00e9 kamery, mikrof\u00f3ny alebo reproduktory.<\/li>\n\n\n\n<li>Pr\u00edpadn\u00e9 n\u00e1hradn\u00e9 zariadenia, ak oprava nie je mo\u017en\u00e1.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Na \u010do sa nevz\u0165ahuje z\u00e1ruka Swappie?<\/summary>\n<ul class=\"wp-block-list\">\n<li>Po\u0161kodenie sp\u00f4soben\u00e9 pou\u017e\u00edvate\u013eom alebo nespr\u00e1vne pou\u017e\u00edvanie.<\/li>\n\n\n\n<li>opotrebovanie vr\u00e1tane degrad\u00e1cie bat\u00e9rie.<\/li>\n\n\n\n<li>Fyzick\u00e9 rozbitie obrazovky alebo skla.<\/li>\n\n\n\n<li>Softv\u00e9rov\u00e9 probl\u00e9my, ako s\u00fa chyby iCloudu alebo v\u00edrusy.<\/li>\n\n\n\n<li>Po\u0161kodenie vodou, zmenen\u00e9 s\u00e9riov\u00e9 \u010d\u00edsla alebo neopr\u00e1vnen\u00e9 opravy.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>D\u00f4le\u017eit\u00e9<\/strong>: ak\u00e9ko\u013evek vy\u0161\u0161ie uveden\u00e9 probl\u00e9my ru\u0161ia technick\u00fa z\u00e1ruku poskytovan\u00fa spolo\u010dnos\u0165ou Swappie.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ak\u00fd je rozdiel medzi z\u00e1rukou Swappie a z\u00e1konnou z\u00e1rukou?<\/summary>\n<p class=\"wp-block-paragraph\"><strong>Pr\u00e1vna z\u00e1ruka<\/strong><\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Na v\u0161etky zariadenia zak\u00fapen\u00e9 od spolo\u010dnosti Swappie sa vz\u0165ahuje z\u00e1konn\u00e1 z\u00e1ruka. To znamen\u00e1, \u017ee ak m\u00e1 va\u0161e zariadenie chybu, ktor\u00e1 bola pr\u00edtomn\u00e1 v \u010dase dodania, m\u00e1te pr\u00e1vo na jeho opravu, v\u00fdmenu alebo vr\u00e1tenie pe\u0148az\u00ed v z\u00e1vislosti od okolnost\u00ed.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Swappie Warranty\u2122<\/strong><\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Okrem z\u00e1konnej z\u00e1ruky poskytuje spolo\u010dnos\u0165 Swappie 12-mesa\u010dn\u00fa z\u00e1ruku Swappie Warranty\u2122, dobrovo\u013en\u00fd dodato\u010dn\u00fd benefit, ktor\u00fd pokr\u00fdva chyby pod\u013ea nami stanoven\u00fdch podmienok. T\u00e1to z\u00e1ruka za\u010d\u00edna plyn\u00fa\u0165 od d\u00e1tumu n\u00e1kupu. Vz\u0165ahuje sa na v\u0161etky zisten\u00e9 poruchy a my sa postar\u00e1me o ich opravu.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ako dlho trv\u00e1 z\u00e1ruka Swappie?<\/summary>\n<p class=\"wp-block-paragraph\">Z\u00e1ruka Swappie sa vz\u0165ahuje na va\u0161e zariadenie po\u010das 12 mesiacov (v z\u00e1vislosti od trhu) od d\u00e1tumu n\u00e1kupu.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ako dlho trv\u00e1 z\u00e1ru\u010dn\u00fd proces?<\/summary>\n<p class=\"wp-block-paragraph\">Spolo\u010dnos\u0165 Swappie sa sna\u017e\u00ed dokon\u010di\u0165 z\u00e1ru\u010dn\u00e9 opravy do <strong>10 pracovn\u00fdch dn\u00ed<\/strong> odo d\u0148a prijatia v\u00e1\u0161ho zariadenia. Tento \u010dasov\u00fd r\u00e1mec v\u0161ak m\u00f4\u017ee by\u0165 dlh\u0161\u00ed z d\u00f4vodu \u0161t\u00e1tnych sviatkov, dostupnosti n\u00e1hradn\u00fdch dielov, zlo\u017eitosti poruchy alebo in\u00fdch nepredv\u00eddan\u00fdch faktorov. <\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u010co sa deje po\u010das procesu opravy?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ak zist\u00edme poruchu, na\u0161a opravov\u0148a ju odstr\u00e1ni.<\/li>\n\n\n\n<li>Ak n\u00e1hradn\u00e9 diely nie s\u00fa k dispoz\u00edcii, s\u00fa pr\u00edli\u0161 drah\u00e9 alebo sa telef\u00f3n ned\u00e1 opravi\u0165, vymen\u00edme ho za zodpovedaj\u00faci model v rovnakom stave a s rovnakou kapacitou pam\u00e4te ako va\u0161e p\u00f4vodn\u00e9 zariadenie.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Stav opravy m\u00f4\u017eete kedyko\u013evek sledova\u0165 v slu\u017ebe <a href=\"https:\/\/swappie.com\/sk\/myswappie\/\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/sk\/myswappie\/\" target=\"_blank\" rel=\"noreferrer noopener\">MySwappie<\/a>.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ako m\u00f4\u017eem skontrolova\u0165 stav z\u00e1ruky?<\/summary>\n<p class=\"wp-block-paragraph\"><strong>Sledovanie postupu v <a href=\"https:\/\/swappie.com\/sk\/myswappie\/\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/sk\/myswappie\/\" target=\"_blank\" rel=\"noreferrer noopener\">MySwappie<\/a><\/strong> Po odoslan\u00ed \u017eiadosti o opravu alebo vr\u00e1tenie m\u00f4\u017eete stav sledova\u0165 priamo vo svojom \u00fa\u010dte MySwappie. Aktualiz\u00e1cie \u2013 od potvrdenia prijatia zariadenia a\u017e po dokon\u010denie procesu \u2013 n\u00e1jdete v detailoch svojej objedn\u00e1vky. <\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u010casov\u00e1 os opravy:<\/strong> Opravy zvy\u010dajne trvaj\u00fa 10 pracovn\u00fdch dn\u00ed, ale m\u00f4\u017eu sa l\u00ed\u0161i\u0165 v z\u00e1vislosti od zlo\u017eitosti poruchy a dostupnosti n\u00e1hradn\u00fdch dielov.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Aktualiz\u00e1cie a ozn\u00e1menia:<\/strong> Po dokon\u010den\u00ed opravy a odoslan\u00ed telef\u00f3nu sp\u00e4\u0165 bude odoslan\u00fd \u010fal\u0161\u00ed e-mail s odkazom na sledovanie.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Po prijat\u00ed telefon\u00e1tu dostanete potvrdzuj\u00faci e-mail.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u010co ak moja z\u00e1ruka na zariadenie Swappie vypr\u0161ala?<\/summary>\n<p class=\"wp-block-paragraph\"><strong>Zv\u00e1\u017ete miestne opravy: <\/strong>Spolo\u010dnos\u0165 Swappie odpor\u00fa\u010da, aby ste v pr\u00edpade skon\u010denia platnosti alebo zru\u0161enia z\u00e1ruky vyu\u017eili miestne autorizovan\u00e9 servisy, ktor\u00e9 zabezpe\u010dia cenovo v\u00fdhodn\u00e9 a r\u00fdchlej\u0161ie opravy.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u017diadna zmena stavu z\u00e1ruky:<\/strong> Opravy vykonan\u00e9 spolo\u010dnos\u0165ou Swappie neobnovia ani nepred\u013a\u017eia uplynut\u00fa z\u00e1ruku.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ak m\u00e1te predplaten\u00fa slu\u017ebu Swappie Care,<\/strong> va\u0161e zariadenie m\u00e1 st\u00e1le n\u00e1rok na v\u00fdmenu &#8211; aj ke\u010f bola z\u00e1ruka zru\u0161en\u00e1.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Poskytujete po\u010das z\u00e1ru\u010dn\u00e9ho servisu do\u010dasn\u00e9 zariadenie?<\/summary>\n<p class=\"wp-block-paragraph\">Po\u010das servisu telef\u00f3nu bohu\u017eia\u013e nepon\u00fakame do\u010dasn\u00e9 n\u00e1hradn\u00e9 zariadenia.<br\/><\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>M\u00f4\u017eem posla\u0165 telef\u00f3n na z\u00e1ru\u010dn\u00fd servis z kraj\u00edn mimo E\u00da?<\/summary>\n<p class=\"wp-block-paragraph\"><br\/>\u00c1no, telef\u00f3n m\u00f4\u017eete posla\u0165 na z\u00e1ru\u010dn\u00fd servis z kraj\u00edn mimo E\u00da. Upozor\u0148ujeme v\u0161ak, \u017ee ak posielate telef\u00f3n z krajiny mimo Eur\u00f3pskej \u00fanie, mus\u00edte si sami uhradi\u0165 v\u0161etky n\u00e1klady na dopravu vr\u00e1tane pr\u00edpadn\u00fdch coln\u00fdch poplatkov. Upozor\u0148ujeme, \u017ee existuj\u00fa ur\u010dit\u00e9 obmedzenia. Ak chcete odosla\u0165 telef\u00f3n z kraj\u00edn mimo E\u00da, kontaktujte n\u00e1\u0161 <a href=\"https:\/\/help.swappie.com\/sk\/kontaktujte-nas\/\" data-type=\"page\" data-id=\"6836\">t\u00edm z\u00e1kazn\u00edckej podpory.<\/a><\/p>\n<\/details>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vr\u00e1tenie tovaru a n\u00e1hrady Z\u00e1ruka<\/p>\n","protected":false},"author":258832896,"featured_media":14335,"comment_status":"open","ping_status":"closed","template":"","meta":{"_crdt_document":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_post_was_ever_published":false,"footnotes":""},"doc_category":[1663],"doc_tag":[],"class_list":["post-7151","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-nakup-od-spolocnosti-swappie"],"year_month":"2026-04","word_count":1882,"total_views":"5844","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"miromiettinen","author_nicename":"miromiettinen","author_url":"https:\/\/help.swappie.com\/sk\/author\/miromiettinen\/"},"doc_category_info":[{"term_name":"N\u00e1kup od spolo\u010dnosti Swappie","term_url":"https:\/\/help.swappie.com\/sk\/help-category\/nakup-od-spolocnosti-swappie\/"}],"doc_tag_info":[],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/docs\/7151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/users\/258832896"}],"replies":[{"embeddable":true,"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/comments?post=7151"}],"version-history":[{"count":19,"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/docs\/7151\/revisions"}],"predecessor-version":[{"id":14395,"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/docs\/7151\/revisions\/14395"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/media\/14335"}],"wp:attachment":[{"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/media?parent=7151"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/doc_category?post=7151"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.swappie.com\/sk\/wp-json\/wp\/v2\/doc_tag?post=7151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}