{"id":7121,"date":"2025-05-21T14:51:18","date_gmt":"2025-05-21T11:51:18","guid":{"rendered":"https:\/\/help.swappie.com\/?post_type=docs&#038;p=7121"},"modified":"2026-03-30T12:00:09","modified_gmt":"2026-03-30T09:00:09","password":"","slug":"sledovanie-a-sprava-mojej-objednavky","status":"publish","type":"docs","link":"https:\/\/help.swappie.com\/sk\/article\/sledovanie-a-sprava-mojej-objednavky\/","title":{"rendered":"Sledovanie a spr\u00e1va objedn\u00e1vky"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Sledovanie a doru\u010denie<\/h2>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ako m\u00f4\u017eem sledova\u0165 svoju objedn\u00e1vku?<\/summary>\n<p class=\"wp-block-paragraph\">Najjednoduch\u0161\u00ed sp\u00f4sob sledovania objedn\u00e1vky je prostredn\u00edctvom slu\u017eby <a href=\"https:\/\/swappie.com\/sk\/myswappie\/\" target=\"_blank\" rel=\"noreferrer noopener\">MySwappie<\/a>. Prihl\u00e1ste sa do slu\u017eby MySwappie pomocou e-mailu, ktor\u00fd ste pou\u017eili pri n\u00e1kupe, a potom prejdite do \u010dasti <strong>Moja objedn\u00e1vka<\/strong>, kde si m\u00f4\u017eete pozrie\u0165 \u00fadaje o sledovan\u00ed a stave objedn\u00e1vky. <\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Po odoslan\u00ed objedn\u00e1vky dostanete potvrdzuj\u00faci e-mail s odkazom na sledovanie. Kliknut\u00edm na odkaz m\u00f4\u017eete sledova\u0165 cestu svojej objedn\u00e1vky. Ak ste nedostali e-mail o sledovan\u00ed, skontrolujte prie\u010dinok so spamom alebo kontaktujte n\u00e1\u0161 z\u00e1kazn\u00edcky servis. Upozor\u0148ujeme, \u017ee aktualiz\u00e1cie sledovania sa v z\u00e1vislosti od kuri\u00e9ra nemusia zobrazova\u0165 denne.   <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ako dlho trv\u00e1 spracovanie objedn\u00e1vok?<\/summary>\n<p class=\"wp-block-paragraph\">Objedn\u00e1vky sa zvy\u010dajne spracuj\u00fa do 1 a\u017e 2 pracovn\u00fdch dn\u00ed, ak je telef\u00f3n okam\u017eite k dispoz\u00edcii. Ak zariadenie v \u010dase n\u00e1kupu prech\u00e1dz\u00e1 repasovan\u00edm, spracovanie m\u00f4\u017ee trva\u0165 o nie\u010do dlh\u0161ie. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br\/>Odhadovan\u00fd \u010das spracovania sa zobrazuje nad tla\u010didlom <strong>\u201ePrida\u0165 do ko\u0161\u00edka<\/strong>\u201c pri zad\u00e1van\u00ed objedn\u00e1vky a je uveden\u00fd aj v potvrdzuj\u00facom e-maile.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ak\u00e9 s\u00fa mo\u017enosti dopravy a dodacie lehoty spolo\u010dnosti Swappie?<\/summary>\n<p class=\"wp-block-paragraph\">Swappie pon\u00faka viacero mo\u017enost\u00ed prepravy vr\u00e1tane DHL Express, DHL Parcel (v z\u00e1vislosti od va\u0161ej polohy). Odhadovan\u00fd \u010das doru\u010denia sa pohybuje od 1 do 7 pracovn\u00fdch dn\u00ed v z\u00e1vislosti od zvolen\u00e9ho sp\u00f4sobu dopravy. Presn\u00fd \u010dasov\u00fd r\u00e1mec sa zobraz\u00ed pri platbe.  <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u010co m\u00e1m robi\u0165, ak moja objedn\u00e1vka nedoraz\u00ed?<\/summary>\n<p class=\"wp-block-paragraph\"><strong>Ak va\u0161a objedn\u00e1vka nebola doru\u010den\u00e1 v predpokladanom term\u00edne doru\u010denia<\/strong>, postupujte pod\u013ea nasleduj\u00facich krokov:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Skontrolujte sledovacie prepojenie v<\/strong> potvrdzuj\u00facom e-maile a zistite najnov\u0161\u00ed stav<\/li>\n\n\n\n<li><strong>Pozrite sa na miestne poruchy, ako <\/strong>s\u00fa \u0161trajky alebo nepriazniv\u00e9 po\u010dasie, ktor\u00e9 by mohli ovplyvni\u0165 \u010das doru\u010denia.<\/li>\n\n\n\n<li><strong>Kontaktujte kuri\u00e9ra priamo<\/strong> pomocou \u010d\u00edsla sledovania a z\u00edskajte aktu\u00e1lne inform\u00e1cie.\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/mydhl.express.dhl\/us\/en\/help-and-support.html#\/contact_us\" data-type=\"link\" data-id=\"https:\/\/mydhl.express.dhl\/us\/en\/help-and-support.html#\/contact_us\">DHL Express<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.dhl.com\/ie-en\/home\/customer-service.html\" data-type=\"link\" data-id=\"https:\/\/www.dhl.com\/ie-en\/home\/customer-service.html\">Port\u00e1l DHL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.postnord.fi\/en\/contact_information\/\" data-type=\"link\" data-id=\"https:\/\/www.postnord.fi\/en\/contact_information\/\">PostNord<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.postnl.nl\/en\/contact\/\" data-type=\"link\" data-id=\"https:\/\/www.postnl.nl\/en\/contact\/\">PostNL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.packeta.com\/customer-service\" data-type=\"link\" data-id=\"https:\/\/www.packeta.com\/customer-service\">Packeta<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.posti.fi\/en\/for-businesses\/customer-support\" data-type=\"link\" data-id=\"https:\/\/www.posti.fi\/en\/for-businesses\/customer-support\">Posti<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Ak kuri\u00e9r nem\u00f4\u017ee n\u00e1js\u0165 v\u00e1\u0161 bal\u00edk,<\/strong> kontaktujte z\u00e1kazn\u00edcky servis spolo\u010dnosti Swappie, aby sme mohli za\u010da\u0165 vy\u0161etrovanie.<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u010co sa stane, ak moja objedn\u00e1vka ch\u00fdba?<\/summary>\n<p class=\"wp-block-paragraph\">Ak bol v\u00e1\u0161 bal\u00edk ozna\u010den\u00fd ako doru\u010den\u00fd, ale nedostali ste ho:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Overte si u susedov<\/strong> alebo na recepcii budovy, \u010di ho u nich niekto nezanechal.<\/li>\n\n\n\n<li><strong>Skontrolujte po\u0161tov\u00fa schr\u00e1nku alebo in\u00e9 dohodnut\u00e9 bezpe\u010dn\u00e9 miesto.<\/strong> Je mo\u017en\u00e9, \u017ee ste si v aplik\u00e1cii alebo na webovej str\u00e1nke kuri\u00e9ra zvolili doru\u010denie na bezpe\u010dn\u00e9 miesto \u2013 bal\u00edk tam mohol by\u0165 ulo\u017een\u00fd.<\/li>\n\n\n\n<li><strong>Overte si miesto doru\u010denia<\/strong> pomocou odkazu na sledovanie.<\/li>\n\n\n\n<li><strong>Kontaktujte kuri\u00e9ra, aby v\u00e1m potvrdil podrobnosti o doru\u010den\u00ed. <\/strong>Potom \u010do najsk\u00f4r kontaktujte <a href=\"https:\/\/help.swappie.com\/sk\/kontaktujte-nas\/\" data-type=\"page\" data-id=\"6836\">z\u00e1kazn\u00edcku podporu spolo\u010dnosti Swappie<\/a>, aby sme v\u00e1m mohli \u010falej pom\u00f4c\u0165.\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/mydhl.express.dhl\/us\/en\/help-and-support.html#\/contact_us\" data-type=\"link\" data-id=\"https:\/\/mydhl.express.dhl\/us\/en\/help-and-support.html#\/contact_us\">DHL Express<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.dhl.com\/ie-en\/home\/customer-service.html\" data-type=\"link\" data-id=\"https:\/\/www.dhl.com\/ie-en\/home\/customer-service.html\">Port\u00e1l DHL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.postnord.fi\/en\/contact_information\/\" data-type=\"link\" data-id=\"https:\/\/www.postnord.fi\/en\/contact_information\/\">PostNord<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.postnl.nl\/en\/contact\/\" data-type=\"link\" data-id=\"https:\/\/www.postnl.nl\/en\/contact\/\">PostNL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.packeta.com\/customer-service\" data-type=\"link\" data-id=\"https:\/\/www.packeta.com\/customer-service\">Packeta<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.posti.fi\/en\/for-businesses\/customer-support\" data-type=\"link\" data-id=\"https:\/\/www.posti.fi\/en\/for-businesses\/customer-support\">Posti<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Pre\u010do sa moja objedn\u00e1vka oneskorila?<\/summary>\n<ul class=\"wp-block-list\">\n<li>\u010cas doru\u010denia je odhadovan\u00fd a nezah\u0155\u0148a v\u00edkendy. M\u00f4\u017ee sa pred\u013a\u017ei\u0165 v d\u00f4sledku \u0161t\u00e1tnych sviatkov, po\u010dasia alebo me\u0161kania kuri\u00e9ra. <\/li>\n\n\n\n<li>Ak sa va\u0161a objedn\u00e1vka oneskor\u00ed nad r\u00e1mec odhadovan\u00e9ho \u010dasu, skontrolujte odkaz na sledovanie a kontaktujte kuri\u00e9ra, ktor\u00fd v\u00e1m poskytne aktu\u00e1lne inform\u00e1cie.\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/mydhl.express.dhl\/us\/en\/help-and-support.html#\/contact_us\" data-type=\"link\" data-id=\"https:\/\/mydhl.express.dhl\/us\/en\/help-and-support.html#\/contact_us\">DHL Express<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.dhl.com\/ie-en\/home\/customer-service.html\" data-type=\"link\" data-id=\"https:\/\/www.dhl.com\/ie-en\/home\/customer-service.html\">Port\u00e1l DHL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.postnord.fi\/en\/contact_information\/\" data-type=\"link\" data-id=\"https:\/\/www.postnord.fi\/en\/contact_information\/\">PostNord<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.postnl.nl\/en\/contact\/\" data-type=\"link\" data-id=\"https:\/\/www.postnl.nl\/en\/contact\/\">PostNL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.packeta.com\/customer-service\" data-type=\"link\" data-id=\"https:\/\/www.packeta.com\/customer-service\">Packeta<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.posti.fi\/en\/for-businesses\/customer-support\" data-type=\"link\" data-id=\"https:\/\/www.posti.fi\/en\/for-businesses\/customer-support\">Posti<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Ak ste si objednali zariadenie, ktor\u00e9 bolo v \u010dase n\u00e1kupu <strong>v procese repasovania,<\/strong> spracovanie objedn\u00e1vky m\u00f4\u017ee trva\u0165 o nie\u010do dlh\u0161ie. Odhadovan\u00fd \u010das spracovania je zobrazen\u00fd priamo nad tla\u010didlom \u201e<strong>Prida\u0165 do ko\u0161\u00edka<\/strong>\u201c pri zad\u00e1van\u00ed objedn\u00e1vky a n\u00e1jdete ho aj vo va\u0161om potvrdzovacom e-maile. <\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Ak potrebujete \u010fal\u0161iu pomoc, <a href=\"https:\/\/help.swappie.com\/sk\/kontaktujte-nas\/\" data-type=\"page\" data-id=\"6836\">obr\u00e1\u0165te sa na t\u00edm podpory spolo\u010dnosti Swappie<\/a>.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u010co m\u00e1m robi\u0165, ak moja objedn\u00e1vka pr\u00edde po\u0161koden\u00e1 alebo ne\u00fapln\u00e1?<\/summary>\n<p class=\"wp-block-paragraph\">Ak va\u0161a objedn\u00e1vka pr\u00edde s ch\u00fdbaj\u00facimi alebo po\u0161koden\u00fdmi polo\u017ekami, mus\u00edte to \u010do najsk\u00f4r nahl\u00e1si\u0165 spolo\u010dnosti Swappie.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Uve\u010fte \u010d\u00edslo objedn\u00e1vky<\/strong> a podrobn\u00e9 fotografie probl\u00e9mu.<\/li>\n\n\n\n<li><strong>Kontaktujte z\u00e1kazn\u00edcky servis spolo\u010dnosti Swappie<\/strong> prostredn\u00edctvom str\u00e1nky<a href=\"https:\/\/help.swappie.com\/sk\/kontaktujte-nas\/\" data-type=\"page\" data-id=\"6836\">\u201eKontaktujte n\u00e1s<\/a>\u201c.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">V z\u00e1vislosti od kuri\u00e9rskej spolo\u010dnosti sa m\u00f4\u017ee vy\u017eadova\u0165, aby ste incident nahl\u00e1sili priamo jej, a to bu\u010f online, alebo osobne na miestnej pobo\u010dke. Odpor\u00fa\u010dame v\u017edy skontrolova\u0165 webov\u00fa str\u00e1nku kuri\u00e9rskej spolo\u010dnosti a zisti\u0165 jej konkr\u00e9tne po\u017eiadavky. <\/p>\n<\/details>\n\n<h2 class=\"wp-block-heading\">Zmeny v objedn\u00e1vke<\/h2>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>M\u00f4\u017eem zru\u0161i\u0165 svoju objedn\u00e1vku?<\/summary>\n<p class=\"wp-block-paragraph\">Ak va\u0161a objedn\u00e1vka e\u0161te nebola spracovan\u00e1, m\u00f4\u017eete ju zru\u0161i\u0165 priamo v <a href=\"https:\/\/swappie.com\/sk\/myswappie\/\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/sk\/myswappie\/\" target=\"_blank\" rel=\"noreferrer noopener\">slu\u017ebe MySwappie<\/a>. Tu je n\u00e1vod, ako na to: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prihl\u00e1ste <strong>sa do<\/strong> svojho konta MySwappie.<\/li>\n\n\n\n<li>Prejdite na str\u00e1nku <strong>Moje objedn\u00e1vky<\/strong> &gt; <strong>Stav objedn\u00e1vky<\/strong>.<\/li>\n\n\n\n<li>Ak je stav objedn\u00e1vky <strong>spracovan\u00fd<\/strong>, zobraz\u00ed sa tla\u010didlo <strong>Zru\u0161i\u0165 moju objedn\u00e1vku<\/strong>.<\/li>\n\n\n\n<li>Kliknut\u00edm na <strong>Zru\u0161i\u0165 moju objedn\u00e1vku<\/strong> pokra\u010dujte v ru\u0161en\u00ed.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Ak u\u017e bola va\u0161a objedn\u00e1vka odoslan\u00e1 a dostali ste e-mailov\u00e9 potvrdenie o odoslan\u00ed, zru\u0161enie u\u017e nie je mo\u017en\u00e9. M\u00f4\u017eete ju v\u0161ak vr\u00e1ti\u0165 do 14 dn\u00ed a z\u00edska\u0165 sp\u00e4\u0165 pln\u00fa sumu. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>M\u00f4\u017eem zmeni\u0165 objednan\u00e9 zariadenie?<\/summary>\n<p class=\"wp-block-paragraph\">Z \u00fa\u010dtovn\u00fdch d\u00f4vodov u\u017e po odoslan\u00ed objedn\u00e1vky nem\u00f4\u017eeme upravi\u0165 jej hodnotu. Ak sa v\u0161ak va\u0161a objedn\u00e1vka e\u0161te spracov\u00e1va, m\u00f4\u017eete: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ju jednoducho zru\u0161i\u0165 (pozrite si n\u00e1vod vy\u0161\u0161ie)<\/li>\n\n\n\n<li>A vytvori\u0165 nov\u00fa so zariaden\u00edm, ktor\u00e9 v\u00e1m viac vyhovuje.<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>M\u00f4\u017eem prida\u0165 alebo odstr\u00e1ni\u0165 pr\u00edslu\u0161enstvo z objedn\u00e1vky?<\/summary>\n<p class=\"wp-block-paragraph\">Po odoslan\u00ed objedn\u00e1vky nie je mo\u017en\u00e9 prid\u00e1va\u0165 alebo odobera\u0165 pr\u00edslu\u0161enstvo.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ak sa va\u0161a objedn\u00e1vka st\u00e1le spracov\u00e1va, m\u00f4\u017eete ju zru\u0161i\u0165 a zada\u0165 nov\u00fa objedn\u00e1vku so spr\u00e1vnym pr\u00edslu\u0161enstvom.<\/li>\n\n\n\n<li>Ak chcete skontrolova\u0165, \u010di sa va\u0161a objedn\u00e1vka st\u00e1le spracov\u00e1va, prihl\u00e1ste sa do slu\u017eby <strong><a href=\"https:\/\/swappie.com\/sk\/myswappie\/\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/sk\/myswappie\/\" target=\"_blank\" rel=\"noreferrer noopener\">MySwappie<\/a> &gt; Moja objedn\u00e1vka &gt; Stav objedn\u00e1vky<\/strong>.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Pokyny na zru\u0161enie n\u00e1jdete vo vy\u0161\u0161ie uvedenej \u010dasti.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>M\u00f4\u017eem si slu\u017ebu Swappie Care aktivova\u0165 dodato\u010dne po objedn\u00e1vke?<\/summary>\n<p class=\"wp-block-paragraph\">Slu\u017ebu Swappie Care je mo\u017en\u00e9 aktivova\u0165 len <strong>do 14 dn\u00ed od doru\u010denia telef\u00f3nu.<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Prihl\u00e1ste sa do <a href=\"https:\/\/swappie.com\/sk\/myswappie\/\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/sk\/myswappie\/\" target=\"_blank\" rel=\"noreferrer noopener\">slu\u017eby MySwappie<\/a><\/strong> pomocou e-mailu, ktor\u00fd ste pou\u017eili na zadanie objedn\u00e1vky.<\/li>\n\n\n\n<li><strong>Prejdite do <\/strong>\u010dasti<strong> Moja objedn\u00e1vka<\/strong>, kde sa zobraz\u00ed <strong>v\u00fdzva na<\/strong> <strong>pridanie slu\u017eby Swappie Care<\/strong>.<\/li>\n\n\n\n<li>Sta\u010d\u00ed <strong>klikn\u00fa\u0165<\/strong> na <strong>v\u00fdzvu<\/strong> a dostanete sa na str\u00e1nku s <strong>aktiv\u00e1ciou slu\u017eby Swappie Care<\/strong><\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Po dvoch t\u00fd\u017ed\u0148och od<\/strong> zak\u00fapenia telef\u00f3nu u\u017e bohu\u017eia\u013e nie je mo\u017en\u00e9 prida\u0165 slu\u017ebu Swappie Care.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>M\u00f4\u017eem po odoslan\u00ed objedn\u00e1vky aktualizova\u0165 svoju dodaciu adresu?<\/summary>\n<ul class=\"wp-block-list\">\n<li>Ak sa va\u0161a objedn\u00e1vka st\u00e1le spracov\u00e1va (prejdite na str\u00e1nku <strong><a href=\"https:\/\/swappie.com\/sk\/myswappie\/\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/sk\/myswappie\/\" target=\"_blank\" rel=\"noreferrer noopener\">MySwappie<\/a> &gt; My Order &gt; Order Status<\/strong>), okam\u017eite kontaktujte t\u00edm podpory spolo\u010dnosti Swappie a po\u017eiadajte o zmenu adresy.\n<ul class=\"wp-block-list\">\n<li>Upozor\u0148ujeme, \u017ee sa sna\u017e\u00edme objedn\u00e1vky vybavova\u0165 r\u00fdchlo, tak\u017ee je mo\u017en\u00e9, \u017ee va\u0161a objedn\u00e1vka bude dokon\u010den\u00e1 sk\u00f4r, ako bude mo\u017en\u00e9 vykona\u0165 ak\u00e9ko\u013evek zmeny.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Ak u\u017e bola va\u0161a objedn\u00e1vka odoslan\u00e1 (skontrolujte si v <strong>slu\u017ebe MySwappie<\/strong> alebo v doru\u010denej po\u0161te e-mail s potvrden\u00edm o odoslan\u00ed), spolo\u010dnos\u0165 Swappie u\u017e nem\u00f4\u017ee upravi\u0165 adresu. M\u00f4\u017eete v\u0161ak kontaktova\u0165 priamo kuri\u00e9ra a aktualizova\u0165 \u00fadaje o doru\u010den\u00ed. <\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>M\u00f4\u017eem upravi\u0165 svoje faktura\u010dn\u00e9 \u00fadaje?<\/summary>\n<p class=\"wp-block-paragraph\">Pri n\u00e1kupoch na str\u00e1nke swappie.com nie je mo\u017en\u00e9 upravi\u0165 faktura\u010dn\u00e9 \u00fadaje po odoslan\u00ed objedn\u00e1vky. Ak ste v\u0161ak objednali prostredn\u00edctvom na\u0161ej platformy B2B, zmeny faktur\u00e1cie m\u00f4\u017eu by\u0165 mo\u017en\u00e9. Obr\u00e1\u0165te sa na n\u00e1\u0161 t\u00edm z\u00e1kazn\u00edckej podpory a po\u017eiadajte o aktualiz\u00e1ciu.  <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>M\u00f4\u017eem upravi\u0165 svoju objedn\u00e1vku po jej odoslan\u00ed?<\/summary>\n<p class=\"wp-block-paragraph\">Nie, po odoslan\u00ed objedn\u00e1vky ju u\u017e nie je mo\u017en\u00e9 upravi\u0165. Objedn\u00e1vku v\u0161ak m\u00f4\u017eete vr\u00e1ti\u0165 do 14 dn\u00ed, ak si chcete znovu objedna\u0165 in\u00fd tovar. <\/p>\n<\/details>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sledovanie a doru\u010denie Zmeny v objedn\u00e1vke<\/p>\n","protected":false},"author":258832897,"featured_media":14347,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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