{"id":12905,"date":"2025-05-21T14:54:09","date_gmt":"2025-05-21T11:54:09","guid":{"rendered":"https:\/\/help.swappie.com\/article\/verzending-verpakking\/"},"modified":"2026-03-05T09:33:10","modified_gmt":"2026-03-05T07:33:10","password":"","slug":"verzending-verpakking","status":"publish","type":"docs","link":"https:\/\/help.swappie.com\/nl-be\/article\/verzending-verpakking\/","title":{"rendered":"Verzending  verpakking"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Je telefoon inpakken<\/h2>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Wat moet ik doen als mijn verkoopkit niet is aangekomen?<\/summary>\n<p class=\"wp-block-paragraph\">Verkoopkits komen meestal binnen 2-4 werkdagen aan. Als het vertraagd is: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Controleer <strong>MySwappie &gt; Verkoopstatus<\/strong> om te bevestigen of de kit is verzonden.<\/li>\n\n\n\n<li>Controleer je verzendadres nogmaals in de bevestigingsmail.<\/li>\n\n\n\n<li>Als het langer dan een week duurt, neem dan contact op met onze Klantenservice om een nieuwe kit aan te vragen.<\/li>\n\n\n\n<li>Je kunt ook je eigen stevige verpakking gebruiken en het PDF-verzendlabel dat per e-mail is verstrekt.<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan ik mijn eigen verpakking gebruiken?<\/summary>\n<p class=\"wp-block-paragraph\">Ja. Als je dat liever hebt of je kit is vertraagd, kun je je iPhone verzenden met je eigen stevige doos. Zorg ervoor dat deze:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Goed opgevuld is (bijv. bubbeltjesplastic) zodat de telefoon niet beweegt.<\/li>\n\n\n\n<li>Vrij is van streepjescodes of oude verzendlabels.<\/li>\n\n\n\n<li>Goed afgesloten is om schade tijdens transport te voorkomen<\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Belangrijk<\/strong>: een <strong>originele Apple-doos<\/strong> verhoogt de verkoopprijs niet en we kunnen deze niet retourneren als je de verkoop annuleert.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hoe pak ik mijn iPhone veilig in voor Swappie?<\/summary>\n<ul class=\"wp-block-list\">\n<li>Zorg ervoor dat de iPhone is uitgeschakeld voordat je hem inpakt.<\/li>\n\n\n\n<li>Gebruik een stevige kartonnen doos.<\/li>\n\n\n\n<li>Bescherm de telefoon met wat vulmateriaal zodat hij niet beweegt of aangaat tijdens transport.<\/li>\n\n\n\n<li><strong>Voeg geen <\/strong><strong>SIM-kaarten<\/strong> of<strong> accessoires toe.<\/strong> <\/li>\n\n\n\n<li>Verwijder oude verzendlabels of streepjescodes als je een doos hergebruikt.<\/li>\n<\/ul>\n<\/details>\n\n<h2 class=\"wp-block-heading\">Verzending  levering<\/h2>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hoe verzend ik mijn telefoon naar Swappie?<\/summary>\n<p class=\"wp-block-paragraph\">Controleer de verkoopbevestigingsmail die je van ons hebt ontvangen. De mail bevat een verzendlabel voor een van deze verzendpartners hieronder: <\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Bij gebruik van <strong>DHL Express<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Breng je pakket naar het dichtstbijzijnde <a href=\"https:\/\/locator.dhl.com\/\" data-type=\"link\" data-id=\"https:\/\/locator.dhl.com\/\">DHL Express Point<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Of<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ga naar <a href=\"https:\/\/mydhl.express.dhl\/us\/en\/schedule-pickup.html#\/schedule-pickup#label-reference\" data-type=\"link\" data-id=\"https:\/\/mydhl.express.dhl\/us\/en\/schedule-pickup.html#\/schedule-pickup#label-reference\">DHL ophaalplanner.<\/a><\/li>\n\n\n\n<li>Klik op <strong>Nee<\/strong> wanneer gevraagd wordt of je een label nodig hebt.<\/li>\n\n\n\n<li>Voer je <strong>WAYBILL<\/strong>-nummer in (van je retourlabel).<\/li>\n\n\n\n<li>Vul je telefoonnummer en contactgegevens in.<\/li>\n\n\n\n<li>Voer pakketafmetingen in: 35 \u00d7 27,5 \u00d7 5 cm, gewicht: 0,5 kg.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Bij gebruik van <strong>DHL Parcel<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Breng je pakket naar het dichtstbijzijnde DHL Servicepunt: <a href=\"https:\/\/www.dhl.com\/global-en\/microsites\/ec\/dhl-finder.html\" data-type=\"link\" data-id=\"https:\/\/www.dhl.com\/global-en\/microsites\/ec\/dhl-finder.html\">Locatie zoeken<\/a><\/li>\n\n\n\n<li>Je kunt ook ophaling inplannen en een kleine vergoeding betalen als je dat liever hebt.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Bij gebruik van <strong>PostNord<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Breng het pakket naar een <a href=\"https:\/\/www.postnord.se\/en\/our-tools\/find-service-point\/\" data-type=\"link\" data-id=\"https:\/\/www.postnord.se\/en\/our-tools\/find-service-point\/\">PostNord-winkel<\/a>. <\/li>\n\n\n\n<li>Als je het pakket afgeeft bij een PostNord <strong>pakketkluis<\/strong>, kan het tot <strong>twee weken<\/strong> duren voordat het voor het eerst wordt gescand. Deze pakketkluizen worden niet dagelijks geleegd. <\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Moet ik accessoires of de originele doos meesturen?<\/summary>\n<p class=\"wp-block-paragraph\"><strong>Nee<\/strong>. Stuur <strong>alleen<\/strong> de <strong>iPhone<\/strong>. Swappie kan geen accessoires retourneren of bewaren, en deze worden gerecycled bij aankomst. Stuur geen oplaadkabels, originele verpakking of koptelefoons mee.   <\/p>\n<\/details>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Je telefoon inpakken Verzending 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