{"id":7390,"date":"2025-05-21T14:55:34","date_gmt":"2025-05-21T11:55:34","guid":{"rendered":"https:\/\/help.swappie.com\/?post_type=docs&p=7390"},"modified":"2025-07-31T19:46:53","modified_gmt":"2025-07-31T16:46:53","password":"","slug":"intercambio","status":"publish","type":"docs","link":"https:\/\/help.swappie.com\/es\/article\/intercambio\/","title":{"rendered":"Intercambio"},"content":{"rendered":"\n

C\u00f3mo empezar<\/h2>\n\n
\u00bfC\u00f3mo funciona la opci\u00f3n de canje en el sitio web de Swappie?<\/summary>\n

El canje de Swappie es una forma sencilla y c\u00f3moda de canjear tu viejo iPhone por uno nuevo. As\u00ed es como funciona: <\/p>\n\n\n\n

    \n
  • Selecciona Canjear<\/strong>: Cuando veas el producto deseado en swappie.com, selecciona \u201cS\u00ed\u201d<\/strong>cuando se te pregunte \u201c\u00bfTienes un iPhone para intercambiar con Swappie?<\/strong>\u201d. Alternativamente, ver\u00e1s esta opci\u00f3n de nuevo, cuando revises tu cesta. <\/li>\n\n\n\n
  • Obt\u00e9n <\/strong>una estimaci\u00f3n<\/strong>: Responde a unas preguntas sobre el estado de tu tel\u00e9fono y obt\u00e9n al instante una estimaci\u00f3n del valor de canje.<\/li>\n\n\n\n
  • Completa <\/strong>tu compra<\/strong>: Procede con el pedido de tu nuevo tel\u00e9fono.<\/li>\n\n\n\n
  • Recibe <\/strong>un kit<\/strong> de canje<\/strong>: Recibir\u00e1s tu nuevo tel\u00e9fono junto con un kit de canje, que incluye un embalaje seguro y una etiqueta de devoluci\u00f3n prepagada.<\/li>\n\n\n\n
  • Env\u00eda <\/strong>tu antiguo tel\u00e9fono:<\/strong> Env\u00eda tu dispositivo en un plazo de 21 d\u00edas.<\/li>\n<\/ul>\n\n\n\n
    <\/div>\n\n\n\n

    Swappie inspeccionar\u00e1 tu intercambio cuando llegue y ajustar\u00e1 el precio si es necesario. Tendr\u00e1s la opci\u00f3n de aceptar o rechazar cualquier cambio. <\/p>\n<\/details>\n\n

    \u00bfPuedo canjear m\u00e1s de un dispositivo?<\/summary>\n

    No, actualmente s\u00f3lo puedes intercambiar un dispositivo por pedido. Si deseas intercambiar varios dispositivos, te recomendamos que utilices nuestro flujo est\u00e1ndar \u201cVende tu iPhone\u201d. <\/p>\n<\/details>\n\n

    Despu\u00e9s del canje<\/h2>\n\n
    \u00bfQu\u00e9 ocurre despu\u00e9s de enviar mi tel\u00e9fono de intercambio?<\/summary>\n

    Una vez recibido tu tel\u00e9fono de intercambio, esto es lo que ocurre a continuaci\u00f3n:<\/p>\n\n\n\n

      \n
    • Inspecci\u00f3n<\/strong>: Los t\u00e9cnicos de Swappie inspeccionar\u00e1n el tel\u00e9fono para confirmar que su estado coincide con tu descripci\u00f3n original.<\/li>\n\n\n\n
    • Oferta actualizada<\/strong> (si es necesario): Si el estado de tu dispositivo difiere, te enviaremos una oferta revisada por correo electr\u00f3nico.<\/li>\n\n\n\n
    • T\u00fa eliges<\/strong>: puedes optar por aceptar el nuevo precio o por que te devuelvan el tel\u00e9fono sin coste alguno.<\/li>\n<\/ul>\n<\/details>\n\n
      \u00bfCu\u00e1ndo y d\u00f3nde recibir\u00e9 el reembolso de mi canje?<\/summary>\n

      Tan pronto como se inspeccione y confirme tu canje (o una vez que aceptes una oferta revisada), se procesar\u00e1 el pago. Espera recibir tu reembolso a trav\u00e9s de tu m\u00e9todo de pago original<\/strong> en un plazo de 1 a 5 d\u00edas laborables tras la confirmaci\u00f3n.<\/p>\n<\/details>\n\n

      \u00bfQu\u00e9 pasa si he pagado mi tel\u00e9fono Swappie con Klarna y he elegido la opci\u00f3n de canjearlo?<\/summary>\n

      Si ya has pagado<\/strong> la factura de Klarna en su totalidad, Swappie te reembolsar\u00e1 el importe del canje. Klarna puede tardar hasta 5 d\u00edas laborables en ajustar la factura. <\/p>\n\n\n\n

      Si no has completado<\/strong> los pagos a plazos o s\u00f3lo has pagado parcialmente la factura, Swappie se coordinar\u00e1 con Klarna para ajustar la factura y excluir el importe del canje. Este ajuste tambi\u00e9n puede tardar hasta 5 d\u00edas laborables. <\/p>\n<\/details>\n","protected":false},"excerpt":{"rendered":"

      C\u00f3mo empezar Despu\u00e9s del canje<\/p>\n","protected":false},"author":258832897,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","footnotes":""},"doc_category":[1684],"doc_tag":[],"class_list":["post-7390","docs","type-docs","status-publish","hentry","doc_category-vender-a-swappie"],"year_month":"2026-07","word_count":459,"total_views":"980","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"karolinasmyk5686ec22f8","author_nicename":"karolinasmyk5686ec22f8","author_url":"https:\/\/help.swappie.com\/es\/author\/karolinasmyk5686ec22f8\/"},"doc_category_info":[{"term_name":"Vender a Swappie","term_url":"https:\/\/help.swappie.com\/es\/help-category\/vender-a-swappie\/"}],"doc_tag_info":[],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/help.swappie.com\/es\/wp-json\/wp\/v2\/docs\/7390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.swappie.com\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.swappie.com\/es\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.swappie.com\/es\/wp-json\/wp\/v2\/users\/258832897"}],"replies":[{"embeddable":true,"href":"https:\/\/help.swappie.com\/es\/wp-json\/wp\/v2\/comments?post=7390"}],"version-history":[{"count":5,"href":"https:\/\/help.swappie.com\/es\/wp-json\/wp\/v2\/docs\/7390\/revisions"}],"predecessor-version":[{"id":11940,"href":"https:\/\/help.swappie.com\/es\/wp-json\/wp\/v2\/docs\/7390\/revisions\/11940"}],"wp:attachment":[{"href":"https:\/\/help.swappie.com\/es\/wp-json\/wp\/v2\/media?parent=7390"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/help.swappie.com\/es\/wp-json\/wp\/v2\/doc_category?post=7390"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.swappie.com\/es\/wp-json\/wp\/v2\/doc_tag?post=7390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}