{"id":7552,"date":"2025-05-21T14:52:48","date_gmt":"2025-05-21T11:52:48","guid":{"rendered":"https:\/\/help.swappie.com\/?post_type=docs&p=7552"},"modified":"2025-10-10T10:35:37","modified_gmt":"2025-10-10T07:35:37","password":"","slug":"betalinger-og-tilbagebetalinger","status":"publish","type":"docs","link":"https:\/\/help.swappie.com\/da\/article\/betalinger-og-tilbagebetalinger\/","title":{"rendered":"Betalinger og tilbagebetalinger"},"content":{"rendered":"\t\t
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Betalingsmuligheder<\/h2>\n
\nHvilke betalingsmetoder accepterer Swappie?<\/summary>\n

Swappie underst\u00f8tter st\u00f8rre debet- og kreditkort, Apple Pay, PayPal og Klarna for sikre og bekvemme transaktioner.<\/p>\n<\/details>

\nKan jeg betale for min Swappie iPhone i rater?<\/summary>\n

Ja, Swappie tilbyder afbetaling gennem Klarna. V\u00e6lg blot “Afbetalingsk\u00f8b med Klarna” ved kassen for at f\u00e5 fleksible betalingsmuligheder. For alle Klarna-relaterede foresp\u00f8rgsler, kontakt Klarnas kundeservice: Klarna Support<\/a>.<\/p>\n<\/details>\n

Problemer med checkout og betaling<\/h2>\n
\nHvorfor blev min Swappie-betaling afvist?<\/summary>\n

Der kan v\u00e6re flere \u00e5rsager til, at din betaling er blevet afvist:<\/p>\n

    \n
  • Tekniske problemer:<\/strong> Pr\u00f8v en anden browser\/enhed.<\/li>\n
  • Godkendelse: <\/strong>Komplet 2-faktor-autentificering via e-mail\/SMS\/app for bekr\u00e6ftelseskoder (engangsadgangskode).<\/li>\n
  • Gr\u00e6nser for kort\/app: <\/strong>Kontroll\u00e9r, at gr\u00e6nsen for en enkelt online-transaktion p\u00e5 dit betalingskort eller din app er tilstr\u00e6kkelig. Bekr\u00e6ft, at internationale betalinger til Finland er aktiveret. <\/li>\n
  • Problemer med banken:<\/strong> Hvis der ikke er nogen synlig betalingspost p\u00e5 din bankkonto, eller du ikke har modtaget en sms-bekr\u00e6ftelseskode, kan der v\u00e6re et problem med din bank. Kontakt din bank, hvis problemerne forts\u00e6tter. <\/li>\n
  • Midler:<\/strong> S\u00f8rg for, at der er tilstr\u00e6kkelige midler til r\u00e5dighed ved hj\u00e6lp af din foretrukne betalingsmetode.<\/li>\n<\/ul>\n<\/details>
    \nHvordan kan jeg l\u00f8se problemer med min betalingsmetode?<\/summary>\n
      \n
    • Pr\u00f8v en anden browser: <\/strong>Nogle gange kan tekniske problemer forstyrre betalingsprocessen.<\/li>\n
    • Tjek dine betalingsoplysninger:<\/strong> S\u00f8rg for, at dine kort-, PayPal- eller MobilePay-oplysninger er korrekte og opdaterede.<\/li>\n
    • Bekr\u00e6ft tilstr\u00e6kkelige midler:<\/strong> S\u00f8rg for, at din konto har tilstr\u00e6kkelig saldo til transaktionen.<\/li>\n
    • Bekr\u00e6ft godkendelse: <\/strong>Se efter bekr\u00e6ftelsesanmodninger fra din bank eller betalingsudbyder.<\/li>\n
    • Pr\u00f8v en alternativ betalingsmetode:<\/strong> Skift til et andet kort, Apple Pay eller PayPal.<\/li>\n
    • Kontakt din bank eller betalingsudbyder:<\/strong> Hvis problemet forts\u00e6tter, kan det v\u00e6re, at din bank blokerer for transaktionen.<\/li>\n<\/ul>\n<\/details>
      \nHvad hvis jeg er blevet opkr\u00e6vet forkert for min ordre?<\/summary>\n

      Hvis du opdager en forkert opkr\u00e6vning, bedes du straks kontakte Swappies kundeservice. Oplys detaljer som transaktionsbel\u00f8b, ordrenummer og den anvendte betalingsmetode. <\/p>\n<\/details>\n

      Fakturering og kvitteringer<\/h2>\n
      \nJeg vil gerne have en momsfaktura for min ordre.<\/summary>\n

      For erhvervsk\u00f8b leverer Swappie momsfakturaer via vores B2B-platform. For at sikre, at du modtager den korrekte faktura, bedes du afgive din ordre via Swappies B2B-tjeneste. <\/p>\n

      N\u00e5r du har afgivet en B2B-ordre, vil du modtage:<\/p>\n

        \n
      • Et sporingslink til din forsendelse.<\/li>\n
      • En momsfaktura i PDF-format via e-mail.<\/li>\n<\/ul>\n
        <\/div>\n

        Hvis du har bestilt fra Swappies B2C-platform, skal du v\u00e6re opm\u00e6rksom p\u00e5, at der ikke kan foretages<\/strong> momsjusteringer efterf\u00f8lgende. Hvis du har brug for en momsfaktura, skal du returnere ordren og k\u00f8be igen via Swappies B2B-tjeneste. <\/p>\n<\/details>\n

        Tilbagebetaling<\/h2>\n
        \nHvor lang tid tager det at f\u00e5 en tilbagebetaling fra Swappie?<\/summary>\n

        N\u00e5r din telefon ankommer til Swappie, behandler garantiteamet returneringen inden for ca. 5 arbejdsdage<\/strong>.<\/p>\n

          \n
        • Meddelelse om tilbagebetaling: <\/strong>Efter behandling modtager du en e-mail, der bekr\u00e6fter refusionen.<\/li>\n
        • Behandlingstid i banken:<\/strong> Tilbagebetalinger vises p\u00e5 din bankkonto inden for 5 arbejdsdage efter udstedelse.<\/li>\n<\/ul>\n

          <\/p>\n<\/details>

          \nHvad sker der, hvis jeg anmoder om tilbagebetaling, men min telefon stadig har \u00bbFind min iPhone\u00ab aktiveret?<\/summary>\n

          Swappie kan ikke behandle en tilbagebetaling, hvis Find min iPhone stadig er aktiveret. F\u00f8r du returnerer din telefon: <\/p>\n

            \n
          • Deaktiver Find min iPhone<\/strong> p\u00e5 enheden i Indstillinger > Apple ID > Find min > Find min iPhone > Fra.<\/strong><\/li>\n
          • Hvis du ikke l\u00e6ngere har adgang til enheden, skal du deaktivere den via iCloud.com.<\/strong><\/li>\n
          • Behandlingen af tilbagebetalinger begynder f\u00f8rst, n\u00e5r funktionen er deaktiveret<\/strong>.<\/li>\n<\/ul>\n
            <\/div>\n

            Hvis Find min iPhone fortsat er aktiveret, kan telefonen blive returneret til dig for din regning.<\/strong><\/p>\n<\/details>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Betalingsmuligheder Hvilke betalingsmetoder accepterer Swappie? Swappie underst\u00f8tter st\u00f8rre debet- og kreditkort, Apple Pay, PayPal og Klarna for sikre og bekvemme transaktioner. Kan jeg betale for min Swappie iPhone i rater? Ja, Swappie tilbyder afbetaling gennem Klarna. V\u00e6lg blot “Afbetalingsk\u00f8b med Klarna” ved kassen for at f\u00e5 fleksible betalingsmuligheder. For alle Klarna-relaterede foresp\u00f8rgsler, kontakt Klarnas kundeservice: […]<\/p>\n","protected":false},"author":258832897,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_crdt_document":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_post_was_ever_published":false,"footnotes":""},"doc_category":[1660],"doc_tag":[],"class_list":["post-7552","docs","type-docs","status-publish","hentry","doc_category-kob-fra-swappie"],"year_month":"2026-04","word_count":581,"total_views":"3060","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"karolinasmyk5686ec22f8","author_nicename":"karolinasmyk5686ec22f8","author_url":"https:\/\/help.swappie.com\/da\/author\/karolinasmyk5686ec22f8\/"},"doc_category_info":[{"term_name":"K\u00f8b fra Swappie","term_url":"https:\/\/help.swappie.com\/da\/help-category\/kob-fra-swappie\/"}],"doc_tag_info":[],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/help.swappie.com\/da\/wp-json\/wp\/v2\/docs\/7552","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.swappie.com\/da\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.swappie.com\/da\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.swappie.com\/da\/wp-json\/wp\/v2\/users\/258832897"}],"replies":[{"embeddable":true,"href":"https:\/\/help.swappie.com\/da\/wp-json\/wp\/v2\/comments?post=7552"}],"version-history":[{"count":4,"href":"https:\/\/help.swappie.com\/da\/wp-json\/wp\/v2\/docs\/7552\/revisions"}],"predecessor-version":[{"id":13476,"href":"https:\/\/help.swappie.com\/da\/wp-json\/wp\/v2\/docs\/7552\/revisions\/13476"}],"wp:attachment":[{"href":"https:\/\/help.swappie.com\/da\/wp-json\/wp\/v2\/media?parent=7552"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/help.swappie.com\/da\/wp-json\/wp\/v2\/doc_category?post=7552"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.swappie.com\/da\/wp-json\/wp\/v2\/doc_tag?post=7552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}