{"id":7172,"date":"2025-05-21T14:51:18","date_gmt":"2025-05-21T11:51:18","guid":{"rendered":"https:\/\/help.swappie.com\/?post_type=docs&#038;p=7172"},"modified":"2026-03-30T14:40:32","modified_gmt":"2026-03-30T11:40:32","password":"","slug":"sledovani-a-sprava-me-objednavky","status":"publish","type":"docs","link":"https:\/\/help.swappie.com\/cs\/article\/sledovani-a-sprava-me-objednavky\/","title":{"rendered":"Sledov\u00e1n\u00ed a spr\u00e1va objedn\u00e1vky"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Sledov\u00e1n\u00ed a doru\u010den\u00ed<\/h2>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Jak mohu sledovat svou objedn\u00e1vku Swappie?<\/summary>\n<p class=\"wp-block-paragraph\">Nejjednodu\u0161\u0161\u00ed zp\u016fsob, jak sledovat svou objedn\u00e1vku, je prost\u0159ednictv\u00edm slu\u017eby <a href=\"https:\/\/swappie.com\/cz\/myswappie\" target=\"_blank\" rel=\"noreferrer noopener\">MySwappie<\/a>. P\u0159ihlaste se do slu\u017eby MySwappie pomoc\u00ed e-mailu, kter\u00fd jste pou\u017eili p\u0159i n\u00e1kupu, a pot\u00e9 p\u0159ejd\u011bte do sekce <strong>Moje objedn\u00e1vka<\/strong>, kde si m\u016f\u017eete zobrazit \u00fadaje o sledov\u00e1n\u00ed a stavu objedn\u00e1vky. <\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jakmile bude va\u0161e objedn\u00e1vka odesl\u00e1na, obdr\u017e\u00edte tak\u00e9 potvrzovac\u00ed e-mail s odkazem pro sledov\u00e1n\u00ed z\u00e1silky. Kliknut\u00edm na odkaz m\u016f\u017eete sledovat cestu sv\u00e9 objedn\u00e1vky. Pokud jste neobdr\u017eeli e-mail o sledov\u00e1n\u00ed objedn\u00e1vky, zkontrolujte slo\u017eku se spamem nebo kontaktujte n\u00e1\u0161 z\u00e1kaznick\u00fd servis. Upozor\u0148ujeme, \u017ee aktualizace sledov\u00e1n\u00ed se nemus\u00ed v z\u00e1vislosti na kur\u00fdrovi objevovat denn\u011b.   <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Jak dlouho trv\u00e1 vy\u0159\u00edzen\u00ed objedn\u00e1vky u spole\u010dnosti Swappie?<\/summary>\n<p class=\"wp-block-paragraph\">Objedn\u00e1vky jsou obvykle vy\u0159\u00edzeny do 1\u20132 pracovn\u00edch dn\u016f, pokud je telefon ihned k dispozici. Pokud bylo za\u0159\u00edzen\u00ed v dob\u011b n\u00e1kupu v repasu, m\u016f\u017ee zpracov\u00e1n\u00ed trvat o n\u011bco d\u00e9le. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br\/>Odhadovan\u00e1 doba zpracov\u00e1n\u00ed je zobrazena nad tla\u010d\u00edtkem \u201e<strong>P\u0159idat do ko\u0161\u00edku<\/strong>\u201c p\u0159i zad\u00e1v\u00e1n\u00ed objedn\u00e1vky a rovn\u011b\u017e uvedena v potvrzovac\u00edm e-mailu.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Jak\u00e9 jsou mo\u017enosti p\u0159epravy a dodac\u00ed lh\u016fty spole\u010dnosti Swappie?<\/summary>\n<p class=\"wp-block-paragraph\">Swappie v \u010cesk\u00e9 republice nab\u00edz\u00ed n\u011bkolik mo\u017enost\u00ed p\u0159epravy, v\u010detn\u011b DHL Express, DHL Parcel (v z\u00e1vislosti na va\u0161\u00ed poloze) a m\u00edstn\u00edho dopravce Z\u00e1silkovna (sou\u010d\u00e1st skupiny Packeta). Odhadovan\u00e1 doba dod\u00e1n\u00ed se pohybuje od 1 do 7 pracovn\u00edch dn\u016f v z\u00e1vislosti na zvolen\u00e9m zp\u016fsobu dopravy. P\u0159esn\u00fd \u010dasov\u00fd r\u00e1mec se zobraz\u00ed p\u0159i dokon\u010dov\u00e1n\u00ed objedn\u00e1vky.  <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Co m\u00e1m d\u011blat, kdy\u017e mi objedn\u00e1vka nedoraz\u00ed?<\/summary>\n<p class=\"wp-block-paragraph\"><strong>Pokud va\u0161e objedn\u00e1vka nebyla doru\u010dena ve stanoven\u00e9m term\u00ednu,<\/strong> doporu\u010dujeme n\u00e1sleduj\u00edc\u00ed postup:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zkontrolujte odkaz na sledov\u00e1n\u00ed v<\/strong> potvrzovac\u00edm e-mailu a zjist\u011bte aktu\u00e1ln\u00ed stav.<\/li>\n\n\n\n<li><strong>Sledujte m\u00edstn\u00ed poruchy, jako <\/strong>jsou st\u00e1vky nebo nep\u0159\u00edzniv\u00e9 po\u010das\u00ed, kter\u00e9 by mohly ovlivnit dodac\u00ed lh\u016fty.<\/li>\n\n\n\n<li><strong>Kontaktujte kur\u00fdra p\u0159\u00edmo<\/strong> pomoc\u00ed \u010d\u00edsla z\u00e1silky a vy\u017e\u00e1dejte si aktualizace.\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/mydhl.express.dhl\/us\/en\/help-and-support.html#\/contact_us\" data-type=\"link\" data-id=\"https:\/\/mydhl.express.dhl\/us\/en\/help-and-support.html#\/contact_us\">DHL Express<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.dhl.com\/ie-en\/home\/customer-service.html\" data-type=\"link\" data-id=\"https:\/\/www.dhl.com\/ie-en\/home\/customer-service.html\">Port\u00e1l DHL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.postnord.fi\/en\/contact_information\/\" data-type=\"link\" data-id=\"https:\/\/www.postnord.fi\/en\/contact_information\/\">PostNord<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.postnl.nl\/en\/contact\/\" data-type=\"link\" data-id=\"https:\/\/www.postnl.nl\/en\/contact\/\">PostNL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.packeta.com\/customer-service\" data-type=\"link\" data-id=\"https:\/\/www.packeta.com\/customer-service\">Packeta<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.posti.fi\/en\/for-businesses\/customer-support\" data-type=\"link\" data-id=\"https:\/\/www.posti.fi\/en\/for-businesses\/customer-support\">Posti<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Pokud kur\u00fdr nem\u016f\u017ee v\u00e1\u0161 bal\u00ed\u010dek naj\u00edt,<\/strong> kontaktujte z\u00e1kaznick\u00fd servis spole\u010dnosti Swappie, abychom mohli zah\u00e1jit vy\u0161et\u0159ov\u00e1n\u00ed.<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Co se stane, kdy\u017e moje objedn\u00e1vka chyb\u00ed?<\/summary>\n<p class=\"wp-block-paragraph\">Pokud byl v\u00e1\u0161 bal\u00ed\u010dek ozna\u010den jako doru\u010den\u00fd, ale neobdr\u017eeli jste ho:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ov\u011b\u0159te si u soused\u016f<\/strong> nebo na recepci budovy, zda u nich nebyl zanech\u00e1n.<\/li>\n\n\n\n<li><strong>Zkontrolujte po\u0161tovn\u00ed schr\u00e1nku nebo jin\u00e9 ur\u010den\u00e9 bezpe\u010dn\u00e9 m\u00edsto &#8211;<\/strong>je mo\u017en\u00e9, \u017ee jste si bezpe\u010dn\u00e9 m\u00edsto vybrali prost\u0159ednictv\u00edm webov\u00e9 str\u00e1nky nebo aplikace kur\u00fdra a bal\u00ed\u010dek tam mohl b\u00fdt ponech\u00e1n.<\/li>\n\n\n\n<li><strong>Ov\u011b\u0159te m\u00edsto doru\u010den\u00ed<\/strong> pomoc\u00ed odkazu pro sledov\u00e1n\u00ed.<\/li>\n\n\n\n<li><strong>Kontaktujte kur\u00fdra a ov\u011b\u0159te si podrobnosti o doru\u010den\u00ed. <\/strong>Pot\u00e9 se co nejd\u0159\u00edve obra\u0165te na <a href=\"https:\/\/help.swappie.com\/cs\/kontaktujte-nas\/\" data-type=\"page\" data-id=\"6836\">z\u00e1kaznickou podporu spole\u010dnosti Swappie<\/a>, abychom v\u00e1m mohli d\u00e1le pomoci.\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/mydhl.express.dhl\/us\/en\/help-and-support.html#\/contact_us\" data-type=\"link\" data-id=\"https:\/\/mydhl.express.dhl\/us\/en\/help-and-support.html#\/contact_us\">DHL Express<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.dhl.com\/ie-en\/home\/customer-service.html\" data-type=\"link\" data-id=\"https:\/\/www.dhl.com\/ie-en\/home\/customer-service.html\">Port\u00e1l DHL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.postnord.fi\/en\/contact_information\/\" data-type=\"link\" data-id=\"https:\/\/www.postnord.fi\/en\/contact_information\/\">PostNord<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.postnl.nl\/en\/contact\/\" data-type=\"link\" data-id=\"https:\/\/www.postnl.nl\/en\/contact\/\">PostNL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.packeta.com\/customer-service\" data-type=\"link\" data-id=\"https:\/\/www.packeta.com\/customer-service\">Packeta<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.posti.fi\/en\/for-businesses\/customer-support\" data-type=\"link\" data-id=\"https:\/\/www.posti.fi\/en\/for-businesses\/customer-support\">Posti<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Pro\u010d je moje objedn\u00e1vka zpo\u017ed\u011bn\u00e1?<\/summary>\n<ul class=\"wp-block-list\">\n<li>Dodac\u00ed lh\u016fty jsou odhadovan\u00e9 a nezahrnuj\u00ed v\u00edkendy. Mohou je tak\u00e9 ovlivnit vn\u011bj\u0161\u00ed faktory, jako jsou st\u00e1tn\u00ed sv\u00e1tky, nep\u0159\u00edzniv\u00e9 po\u010das\u00ed nebo zpo\u017ed\u011bn\u00ed kur\u00fdr\u016f. <\/li>\n\n\n\n<li>Pokud se va\u0161e objedn\u00e1vka zpozd\u00ed po uplynut\u00ed odhadovan\u00e9 doby, zkontrolujte odkaz na sledov\u00e1n\u00ed a kontaktujte kur\u00fdra, kter\u00fd v\u00e1m poskytne aktu\u00e1ln\u00ed informace.\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/mydhl.express.dhl\/us\/en\/help-and-support.html#\/contact_us\" data-type=\"link\" data-id=\"https:\/\/mydhl.express.dhl\/us\/en\/help-and-support.html#\/contact_us\">DHL Express<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.dhl.com\/ie-en\/home\/customer-service.html\" data-type=\"link\" data-id=\"https:\/\/www.dhl.com\/ie-en\/home\/customer-service.html\">Port\u00e1l DHL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.postnord.fi\/en\/contact_information\/\" data-type=\"link\" data-id=\"https:\/\/www.postnord.fi\/en\/contact_information\/\">PostNord<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.postnl.nl\/en\/contact\/\" data-type=\"link\" data-id=\"https:\/\/www.postnl.nl\/en\/contact\/\">PostNL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.packeta.com\/customer-service\" data-type=\"link\" data-id=\"https:\/\/www.packeta.com\/customer-service\">Packeta<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.posti.fi\/en\/for-businesses\/customer-support\" data-type=\"link\" data-id=\"https:\/\/www.posti.fi\/en\/for-businesses\/customer-support\">Posti<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Pokud jste si objednali za\u0159\u00edzen\u00ed, kter\u00e9 v dob\u011b n\u00e1kupu <strong>proch\u00e1zelo renovac\u00ed<\/strong>, m\u016f\u017ee zpracov\u00e1n\u00ed trvat d\u00e9le. Odhadovan\u00e1 doba zpracov\u00e1n\u00ed je uvedena nad tla\u010d\u00edtkem <strong>\u201eP\u0159idat do ko\u0161\u00edku\u201c <\/strong>p\u0159i zad\u00e1v\u00e1n\u00ed objedn\u00e1vky a je tak\u00e9 uvedena v potvrzovac\u00edm e-mailu. <\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">V p\u0159\u00edpad\u011b pot\u0159eby dal\u0161\u00ed pomoci <a href=\"https:\/\/help.swappie.com\/cs\/kontaktujte-nas\/\" data-type=\"page\" data-id=\"6836\">se obra\u0165te na t\u00fdm podpory spole\u010dnosti Swappie<\/a>.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Co m\u00e1m d\u011blat, kdy\u017e mi p\u0159ijde po\u0161kozen\u00e1 nebo ne\u00fapln\u00e1 objedn\u00e1vka?<\/summary>\n<p class=\"wp-block-paragraph\">Pokud va\u0161e objedn\u00e1vka doraz\u00ed s chyb\u011bj\u00edc\u00edmi nebo po\u0161kozen\u00fdmi polo\u017ekami, mus\u00edte tuto skute\u010dnost co nejd\u0159\u00edve nahl\u00e1sit spole\u010dnosti Swappie.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Uve\u010fte \u010d\u00edslo objedn\u00e1vky<\/strong> a podrobn\u00e9 fotografie probl\u00e9mu.<\/li>\n\n\n\n<li><strong>Kontaktujte z\u00e1kaznick\u00fd servis spole\u010dnosti Swappie<\/strong> prost\u0159ednictv\u00edm str\u00e1nky<a href=\"https:\/\/help.swappie.com\/cs\/kontaktujte-nas\/\" data-type=\"page\" data-id=\"6836\">\u201eKontaktujte n\u00e1s<\/a>\u201c.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">V z\u00e1vislosti na kur\u00fdrn\u00ed spole\u010dnosti m\u016f\u017eete b\u00fdt tak\u00e9 po\u017e\u00e1d\u00e1ni, abyste ud\u00e1lost nahl\u00e1sili p\u0159\u00edmo j\u00ed, a to bu\u010f online, nebo osobn\u011b na m\u00edstn\u00ed pobo\u010dce. Doporu\u010dujeme v\u017edy zkontrolovat webov\u00e9 str\u00e1nky kur\u00fdrn\u00ed spole\u010dnosti a zjistit jej\u00ed konkr\u00e9tn\u00ed po\u017eadavky. <\/p>\n<\/details>\n\n<h2 class=\"wp-block-heading\">Prov\u00e1d\u011bn\u00ed zm\u011bn v objedn\u00e1vce<\/h2>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Mohu svou objedn\u00e1vku zru\u0161it?<\/summary>\n<p class=\"wp-block-paragraph\">Pokud va\u0161e objedn\u00e1vka je\u0161t\u011b nebyla zpracov\u00e1na, m\u016f\u017eete ji zru\u0161it p\u0159\u00edmo v aplikaci <a href=\"https:\/\/swappie.com\/cz\/myswappie\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/cz\/myswappie\" target=\"_blank\" rel=\"noreferrer noopener\">MySwappie<\/a>. Zde je n\u00e1vod, jak na to: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>P\u0159ihlaste <strong>se ke<\/strong> sv\u00e9mu \u00fa\u010dtu MySwappie.<\/li>\n\n\n\n<li>P\u0159ejd\u011bte na str\u00e1nku <strong>Moje objedn\u00e1vky<\/strong> &gt; <strong>Stav objedn\u00e1vky<\/strong>.<\/li>\n\n\n\n<li>Pokud je objedn\u00e1vka ve stavu <strong>Zpracov\u00e1n\u00ed<\/strong>, zobraz\u00ed se tla\u010d\u00edtko <strong>Zru\u0161it mou objedn\u00e1vku<\/strong>.<\/li>\n\n\n\n<li>Kliknut\u00edm na tla\u010d\u00edtko <strong>Zru\u0161it mou objedn\u00e1vku<\/strong> pokra\u010dujte ve zru\u0161en\u00ed.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud ji\u017e byla va\u0161e objedn\u00e1vka odesl\u00e1na a obdr\u017eeli jste e-mailov\u00e9 potvrzen\u00ed o odesl\u00e1n\u00ed, nen\u00ed ji\u017e mo\u017en\u00e9 objedn\u00e1vku zru\u0161it. M\u016f\u017eete ji v\u0161ak do 14 dn\u016f vr\u00e1tit a z\u00edskat zp\u011bt plnou \u010d\u00e1stku. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Mohu objednan\u00e9 za\u0159\u00edzen\u00ed zm\u011bnit?<\/summary>\n<p class=\"wp-block-paragraph\">Jakmile je objedn\u00e1vka zad\u00e1na, nem\u016f\u017eeme jej\u00ed hodnotu z \u00fa\u010detn\u00edch d\u016fvod\u016f m\u011bnit. Pokud se v\u0161ak va\u0161e objedn\u00e1vka st\u00e1le zpracov\u00e1v\u00e1, m\u016f\u017eete: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zru\u0161te svou aktu\u00e1ln\u00ed objedn\u00e1vku (viz pokyny pro zru\u0161en\u00ed v\u00fd\u0161e).<\/li>\n\n\n\n<li>Zadejte novou objedn\u00e1vku s preferovan\u00fdm za\u0159\u00edzen\u00edm.<\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Mohu do sv\u00e9 objedn\u00e1vky p\u0159idat nebo odebrat p\u0159\u00edslu\u0161enstv\u00ed?<\/summary>\n<p class=\"wp-block-paragraph\">Po zad\u00e1n\u00ed objedn\u00e1vky nen\u00ed mo\u017en\u00e9 p\u0159\u00edslu\u0161enstv\u00ed p\u0159id\u00e1vat ani odeb\u00edrat.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pokud se va\u0161e objedn\u00e1vka st\u00e1le zpracov\u00e1v\u00e1, m\u016f\u017eete ji zru\u0161it a zadat novou objedn\u00e1vku se spr\u00e1vn\u00fdm p\u0159\u00edslu\u0161enstv\u00edm.<\/li>\n\n\n\n<li>Chcete-li zjistit, zda se va\u0161e objedn\u00e1vka st\u00e1le zpracov\u00e1v\u00e1, p\u0159ihlaste se do slu\u017eby <strong><a href=\"https:\/\/swappie.com\/cz\/myswappie\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/cz\/myswappie\" target=\"_blank\" rel=\"noreferrer noopener\">MySwappie<\/a> &gt; Moje objedn\u00e1vka &gt; Stav objedn\u00e1vky<\/strong>.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Pokyny ke zru\u0161en\u00ed naleznete v \u010d\u00e1sti v\u00fd\u0161e.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Mohu si p\u0159idat slu\u017ebu Swappie Care po odesl\u00e1n\u00ed objedn\u00e1vky?<\/summary>\n<p class=\"wp-block-paragraph\">Ano, slu\u017ebu Swappie Care lze p\u0159idat do <strong>dvou t\u00fddn\u016f<\/strong> od n\u00e1kupu. Pro p\u0159ihl\u00e1\u0161en\u00ed k t\u00e9to slu\u017eb\u011b: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>P\u0159ihlaste se do <a href=\"https:\/\/swappie.com\/cz\/myswappie\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/cz\/myswappie\" target=\"_blank\" rel=\"noreferrer noopener\">slu\u017eby MySwappie<\/a><\/strong> pomoc\u00ed e-mailu, kter\u00fd jste pou\u017eili p\u0159i zad\u00e1v\u00e1n\u00ed objedn\u00e1vky.<\/li>\n\n\n\n<li><strong>P\u0159ejd\u011bte do <\/strong>sekce<strong> Moje objedn\u00e1vka<\/strong>, kde se zobraz\u00ed <strong>v\u00fdzva k<\/strong> <strong>p\u0159id\u00e1n\u00ed slu\u017eby Swappie Care<\/strong>.<\/li>\n\n\n\n<li><strong>Klikn\u011bte na <\/strong><strong> v\u00fdzvu<\/strong>, kter\u00e1 v\u00e1s p\u0159enese na str\u00e1nku pro <strong>p\u0159ihl\u00e1\u0161en\u00ed do programu Swappie Care<\/strong>.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Po dvou t\u00fddnech od<\/strong> zakoupen\u00ed telefonu ji\u017e bohu\u017eel nen\u00ed mo\u017en\u00e9 p\u0159idat slu\u017ebu Swappie Care.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Mohu po odesl\u00e1n\u00ed objedn\u00e1vky aktualizovat svou dodac\u00ed adresu?<\/summary>\n<ul class=\"wp-block-list\">\n<li>Pokud se va\u0161e objedn\u00e1vka st\u00e1le zpracov\u00e1v\u00e1 (p\u0159ejd\u011bte na <strong><a href=\"https:\/\/swappie.com\/cz\/myswappie\" data-type=\"link\" data-id=\"https:\/\/swappie.com\/cz\/myswappie\" target=\"_blank\" rel=\"noreferrer noopener\">MySwappie<\/a> &gt; Moje objedn\u00e1vka &gt; Stav objedn\u00e1vky<\/strong>), neprodlen\u011b kontaktujte t\u00fdm podpory spole\u010dnosti Swappie a po\u017e\u00e1dejte o zm\u011bnu adresy.\n<ul class=\"wp-block-list\">\n<li>Upozor\u0148ujeme, \u017ee se sna\u017e\u00edme objedn\u00e1vky vy\u0159izovat rychle, tak\u017ee je mo\u017en\u00e9, \u017ee va\u0161e objedn\u00e1vka bude dokon\u010dena d\u0159\u00edve, ne\u017e bude mo\u017en\u00e9 prov\u00e9st jak\u00e9koli zm\u011bny.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Pokud ji\u017e byla va\u0161e objedn\u00e1vka odesl\u00e1na (zkontrolujte si v <strong>aplikaci MySwappie<\/strong> nebo ve sv\u00e9 e-mailov\u00e9 schr\u00e1nce e-mail s potvrzen\u00edm o odesl\u00e1n\u00ed), spole\u010dnost Swappie ji\u017e nem\u016f\u017ee adresu upravit. M\u016f\u017eete v\u0161ak kontaktovat p\u0159\u00edmo kur\u00fdra a aktualizovat \u00fadaje o doru\u010den\u00ed. <\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Mohu zm\u011bnit sv\u00e9 faktura\u010dn\u00ed \u00fadaje?<\/summary>\n<p class=\"wp-block-paragraph\">U n\u00e1kup\u016f uskute\u010dn\u011bn\u00fdch na swappie.com nen\u00ed mo\u017en\u00e9 m\u011bnit faktura\u010dn\u00ed \u00fadaje po odesl\u00e1n\u00ed objedn\u00e1vky. Pokud jste v\u0161ak objednali prost\u0159ednictv\u00edm na\u0161\u00ed platformy B2B, zm\u011bny fakturace mo\u017en\u00e9 jsou. Obra\u0165te se pros\u00edm na n\u00e1\u0161 t\u00fdm z\u00e1kaznick\u00e9 podpory a po\u017e\u00e1dejte o aktualizaci.  <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Mohu svou objedn\u00e1vku po odesl\u00e1n\u00ed upravit?<\/summary>\n<p class=\"wp-block-paragraph\">Ne, jakmile je objedn\u00e1vka odesl\u00e1na, nelze ji upravit. Objedn\u00e1vku v\u0161ak m\u016f\u017eete do 14 dn\u016f vr\u00e1tit, pokud si p\u0159ejete znovu objednat jinou polo\u017eku. <\/p>\n<\/details>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sledov\u00e1n\u00ed a doru\u010den\u00ed Prov\u00e1d\u011bn\u00ed zm\u011bn v objedn\u00e1vce<\/p>\n","protected":false},"author":258832897,"featured_media":14338,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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Swappie","term_url":"https:\/\/help.swappie.com\/cs\/help-category\/nakup-od-spolecnosti-swappie\/"}],"doc_tag_info":[{"term_name":"Kupuj\u00edc\u00ed","term_url":"https:\/\/help.swappie.com\/cs\/help-tag\/kupujici\/"}],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/help.swappie.com\/cs\/wp-json\/wp\/v2\/docs\/7172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.swappie.com\/cs\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.swappie.com\/cs\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.swappie.com\/cs\/wp-json\/wp\/v2\/users\/258832897"}],"replies":[{"embeddable":true,"href":"https:\/\/help.swappie.com\/cs\/wp-json\/wp\/v2\/comments?post=7172"}],"version-history":[{"count":20,"href":"https:\/\/help.swappie.com\/cs\/wp-json\/wp\/v2\/docs\/7172\/revisions"}],"predecessor-version":[{"id":14411,"href":"https:\/\/help.swappie.com\/cs\/wp-json\/wp\/v2\/docs\/7172\/revisions\/14411"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/help.swappie.com\/cs\/wp-json\/wp\/v2\/media\/14338"}],"wp:attachment":[{"href":"https:\/\/help.swappie.com\/cs\/wp-json\/wp\/v2\/media?parent=7172"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/help.swappie.com\/cs\/wp-json\/wp\/v2\/doc_category?post=7172"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.swappie.com\/cs\/wp-json\/wp\/v2\/doc_tag?post=7172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}